Director of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the centralized service strategy to guarantee that services align with the needs of BCD Travel and its clientele.

• Define and design processes that support the evolving operational service strategy.

• Provide support to both shared and dedicated support teams.

• Establish departmental goals and direction that are in harmony with organizational objectives.

• Communicate and educate commercial and operations teams regarding the scope of work, service strategy, and deliverables.

• Oversee the operational budget, including forecasting, budget planning, and performance tracking against the budget.

• Offer succession planning, career development assistance, and strategies for team retention.

• Utilize industry knowledge to guide best practices and identify as well as implement operational enhancements.

• Manage KPIs while coaching, mentoring, and developing teams to reach optimal performance.

⛳️ Requirements

• Previous experience in leading a customer service organization.

• Comprehensive knowledge of the travel industry, including fares and market dynamics.

• Exceptional oral and written communication skills in English.

• Ability to efficiently manage multiple tasks concurrently.

• Capability to lead, set direction, foster teamwork and collaboration, and drive results through others.

• Strong problem-solving skills at both strategic and tactical levels.

• Extensive knowledge and proficiency with Microsoft Office applications.

• Willingness to work day, evening, overnight, weekend, and holiday shifts as required by business needs.

🏝️ Benefits

• Flexible working hours along with work-from-home or remote opportunities.

• Opportunities for skillset and career advancement.

• Engage at the forefront of travel technology and contribute to shaping the future of business travel.

• Generous vacation days.

• Tools for mental, physical, and financial wellbeing.

• Perks and discounts as a travel industry professional.

• An inclusive work environment where diversity is celebrated.

• Work From Anywhere opportunity for 60 days each year.