Director of Information Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead SEON's Global IT & Systems Administration team, reporting directly to the SVP of Corporate Information Systems.

• Take ownership of global IT service delivery, encompassing help desk operations, ticketing, employee onboarding and offboarding, device provisioning, as well as SaaS and access management throughout all SEON offices.

• Establish and uphold SLAs for ticket response and resolution, proactively addressing issues prior to escalation to leadership.

• Collaborate with the People team to ensure that laptops, accounts, and access are set up before new hires' first day.

• Develop a role-based access matrix in conjunction with the People and Security teams, while identifying and mitigating shadow IT risks.

• Oversee vendor relationships for on-premise infrastructure, audiovisual systems, and networking across offices, including during office relocations and buildouts.

• Create knowledge bases, standard operating procedures (SOPs), and self-service documentation.

• Implement automation and agentic tools to reduce routine ticket submissions and prevent issues before they arise.

• Cultivate and enhance a small, global IT team with a focus on automation and capacity building.

• Collaborate with People, Workplace & Facilities, Security, and the COO's office to ensure operational continuity.

⛳️ Requirements

• Demonstrated experience leading an IT function across multiple markets, rather than just a single local office.

• A proven history of transforming reactive, ticket-driven IT operations into proactive, SLA-focused service delivery.

• Hands-on experience in managing employee lifecycle processes: onboarding and offboarding, device and MDM management, and access provisioning.

• Experience in vendor management for on-premise, audiovisual, and networking infrastructure, including office construction and relocations.

• Expertise in building knowledge bases, SOPs, and support processes from scratch.

• Excellent communication skills coupled with a strong sense of urgency, comfortable being the visible point of contact for IT issues at the corporate level.

• Experience in deploying AI or automation for IT service management (including agentic ticket deflection and workflow automation), beyond basic LLM applications.

• Experience providing IT support across North America, APAC, and Europe.

• Familiarity with ITIL or a similar service management framework.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements, including remote work options.

• A collaborative and inclusive work culture.