Director of Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the leadership relationship owner for designated industries and key enterprise clients.

• Establish and nurture trusted relationships with executive decision-makers in procurement, transportation, operations, engineering, finance, and supply chain.

• Facilitate Executive Business Reviews, strategic planning meetings, and long-term account strategies.

• Advocate for customer priorities within Evans while ensuring alignment with Evans' strategic goals.

• Create and implement multi-year strategic account plans aimed at revenue enhancement, retention, profitability, and solution growth.

• Discover opportunities to broaden Evans' services across various business units, facilities, and transportation methods.

• Direct enterprise-level contract strategies, commercial negotiations, and strategic initiatives.

• Coordinate efforts among Sales, Operations, Pricing, Carrier Development, Carrier Procurement, Claims, Technology, Billing, Finance, and Commercial Strategy teams to achieve common customer objectives.

• Identify new revenue-generating opportunities and formulate strategies to enhance wallet share.

• Analyze competitive threats and market trends to develop proactive growth strategies.

• Assist in facility launches, capital projects, and expansion efforts.

• Promote operational consistency and continuous improvement within customer programs.

• Track KPIs, service metrics, claims performance, and customer satisfaction levels.

• Oversee executive-level resolution of operational issues and customer escalations.

• Manage financial performance, profitability, forecasting, budgeting, revenue, gross profit, and cost-to-serve for the assigned industry segment.

• Collaborate with the VP of Strategy & Operations on division-wide initiatives.

• Disseminate customer insights and best practices throughout the Strategic Solutions Division.

• Mentor internal teams on customer strategy, industry trends, and specialized logistics solutions.

⛳️ Requirements

• 8–12 years of progressive leadership experience in transportation, logistics, supply chain, or enterprise account management.

• Proven success in managing relationships with Fortune 500 or other large strategic clients.

• Strong grasp of commercial strategy, operations, finance, and relationship management.

• Experience leading cross-functional teams without direct reporting authority.

• Outstanding executive communication and relationship-building abilities.

• Background in supporting large equipment manufacturers, infrastructure sector organizations, or complex industrial clients is preferred.

• Familiarity with Heavy Haul, Project Logistics, Data Center Logistics, Government transportation, or specialized freight solutions is a plus.

• Experience managing large-scale transportation programs with multiple stakeholders is preferred.

• Strong financial acumen, including pricing strategy, profitability analysis, budgeting, and forecasting is advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work environment and work-life balance initiatives.