Director of Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary leadership relationship manager for designated industries and key enterprise clients.

• Establish and nurture trusted relationships with executive decision-makers in procurement, transportation, operations, engineering, finance, and supply chain leadership.

• Facilitate Executive Business Reviews, strategic planning sessions, and long-term account strategies.

• Represent the customer’s voice within Evans while ensuring alignment between strategic goals and customer priorities.

• Create and implement multi-year strategic account plans aimed at revenue growth, customer retention, profitability, and expanding solutions.

• Identify opportunities to broaden Evans' service offerings across various business units, facilities, and modes of transportation.

• Spearhead enterprise-level contract strategies, commercial negotiations, and strategic initiatives.

• Collaborate with Sales, Operations, Operational Excellence, Pricing, Carrier Development, Carrier Procurement, Claims, Technology, Billing, Finance, and Commercial Strategy teams.

• Discover new revenue opportunities and formulate strategies to enhance wallet share.

• Work alongside SSD leadership to introduce innovative solutions, technologies, and value-added services.

• Assess competitive threats and market trends, developing proactive growth strategies.

• Assist with new facility launches, capital projects, and expansion efforts.

• Advocate for operational consistency and ongoing improvements across customer programs.

• Track KPIs, service metrics, claims performance, and customer satisfaction levels.

• Lead high-level resolutions of operational issues and customer escalations.

• Take ownership of financial performance, customer profitability, forecasting, budget planning, revenue, gross profit, cost-to-serve, and account health.

• Partner with the VP of Strategy & Operations on initiatives spanning the industry and division.

• Share insights on customer intelligence and best practices while mentoring internal teams on customer strategies, industry trends, and specialized logistics solutions.

⛳️ Requirements

• 8–12 years of progressive leadership experience in transportation, logistics, supply chain, or enterprise account management.

• Proven success in managing relationships with Fortune 500 or other large strategic customers.

• Strong comprehension of commercial strategy, operations, finance, and relationship management.

• Experience in leading cross-functional teams without direct reporting lines.

• Outstanding executive communication and relationship-building abilities.

• Additional skill sets or background experiences may be taken into account.

• Preferred: experience supporting large equipment manufacturers, infrastructure sector organizations, or other complex industrial clients.

• Preferred: knowledge of Heavy Haul, Project Logistics, Data Center Logistics, government transportation, or specialized freight solutions.

• Preferred: experience managing large-scale transportation programs with multiple stakeholders.

• Preferred: strong financial acumen, including pricing strategy, profitability analysis, budgeting, and forecasting.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.