Director of Development – Automation

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the Development & Automation team that focuses on AI client services, internal data/reporting, and a client-oriented software product.

• Evaluate team strengths, assign responsibilities, and manage direct reports.

• Develop and implement standard operating procedures (SOPs) and guidelines for intake, prioritization, delivery, documentation, and transitions.

• Establish and monitor key performance indicators (KPIs) such as deployment time, delivery effectiveness, time saved, adoption rates, and return on investment (ROI).

• Facilitate the weekly delivery cycle and prepare monthly status updates for the CTO.

• Oversee prioritization and roadmap planning across all three workstreams.

• Lead client AI initiatives from initial assessment and setup through training and customized builds.

• Collaborate on product releases with the Product Owner and development team.

• Support the data warehouse and manage the leadership scorecard.

• Act as the escalation point for client security, compliance, and data privacy matters.

• Work with leadership to identify manual tasks and create automation and AI solutions.

• Expand the team through role definition, recruitment, and onboarding processes.

• Manage tooling and vendor choices, budget contributions, and capacity planning.

• Report directly to the CTO.

⛳️ Requirements

• A minimum of 7 years in automation, development, data, or technical operations.

• At least 3 years of experience leading a technical team with direct reports.

• Proven experience in coaching, ensuring accountability, and maintaining a delivery rhythm.

• Demonstrated success in implementing SOPs, operational rhythms, and KPIs while driving adoption.

• Experience managing individuals with more technical expertise than yourself.

• Successfully delivered AI, automation, or software projects with measurable outcomes.

• Strong technical background in M365/Azure, Power Platform, Power BI, APIs, and integrations.

• Comfortable engaging with clients on data, security, and compliance matters.

• Skilled at translating non-technical stakeholder requirements into actionable solutions.

• Ability to excel in a lean and rapidly changing environment.

• Experience in managed service providers (MSP), SaaS, or multi-client service environments is preferred.

• Background in software product delivery or data/BI leadership is preferred.

🏝️ Benefits

• Genuine opportunities for career advancement.

• Freedom to take ownership of projects and make impactful decisions.

• A culture that fosters collaboration.

• Comprehensive nationwide medical, dental, life, and long-term disability insurance (we fully cover LTD + life).

• Generous paid time off (PTO) plus Mental Health Days.

• 401(k) plan with company matching contributions.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options available.

• Financial support for training and certification.

• $500 sign-on bonus.

• Quarterly team events and career coaching opportunities.