Director of Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the Customer Success organization from its inception.

• Recruit, mentor, and cultivate a high-performing team of Customer Success Managers.

• Take ownership of GRR, NRR, renewals, expansion revenue, and customer health metrics.

• Develop and implement customer health scoring, playbooks, KPIs, and forecasting methods.

• Collaborate with Sales, Product, Engineering, and Support teams to enhance customer outcomes.

• Advocate for AI and automation to boost productivity and customer engagement.

• Identify growth opportunities across various products and customer segments.

• Design scalable processes that facilitate company growth.

⛳️ Requirements

• Over 7 years of experience in Customer Success, Account Management, or SaaS leadership roles.

• More than 3 years of experience leading customer-facing teams.

• Proven track record in managing renewals, retention, and expansion revenue.

• A builder mindset with a background in creating scalable Customer Success processes.

• Excellent executive communication and coaching capabilities.

• Proficient in utilizing AI to enhance productivity and decision-making.

• Ability to thrive in dynamic, entrepreneurial settings.

🏝️ Benefits

• An annual bonus.

• Employer-sponsored benefits.

• Learning and Development stipend.

• Incentive pay for eligible positions.