Director of Customer Compliance – Operational Governance

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead and manage the customer compliance program for the organization across various customer channels and business units.

• Analyze and interpret customer expectations, routing guides, scorecards, audits, certifications, and compliance updates.

• Oversee customer compliance portals and act as a primary contact for customer requirements and compliance-related activities.

• Collaborate with different departments to coordinate requirements, ensuring clear accountability, follow-up, and ownership.

• Track customer compliance performance, scorecards, audit outcomes, and chargebacks to pinpoint risks and areas for improvement.

• Spearhead cross-functional initiatives, corrective measures, and process enhancements.

• Assist with customer onboarding, new program rollouts, and account transitions.

• Work alongside IT and business system stakeholders on ERP, WMS, TMS, EDI, and customer-driven compliance needs.

• Create and refine processes, procedures, training, and tools that enhance compliance and operational efficiency.

• Identify chances to optimize processes, enhance visibility, and mitigate customer compliance risk.

• Act as a subject matter expert and provide resources to leadership and cross-functional teams.

• Collaborate closely with Operations, Supply Chain, Logistics, Quality, Customer Service, Sales, IT, Finance, and other departments.

⛳️ Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related discipline, or equivalent experience.

• Over 5 years of experience in customer compliance, supply chain, logistics, operations, retail support, or a related area.

• Proven experience in interpreting and executing customer-specific requirements within a manufacturing, distribution, retail, hospitality, or consumer products setting.

• Strong comprehension of customer routing guides, packaging and labeling standards, shipping compliance, and electronic transactions/EDI.

• Experience in leading cross-functional projects and promoting accountability across various departments.

• Exceptional analytical, organizational, communication, and problem-solving abilities.

• Demonstrated success in developing and enhancing compliance processes and operational programs.

• Customer compliance experience with major retail, hospitality, foodservice, or e-commerce clients.

• Familiarity with customer compliance portals, scorecards, audits, and onboarding processes.

• Knowledge of ERP, WMS, TMS, EDI, and customer-facing compliance systems.

• Background in consumer products, housewares, hospitality supply, manufacturing, or distribution.

• Ability to navigate warehouse environments.

• Willingness to travel occasionally.

🏝️ Benefits

• Opportunities for quarterly bonuses based on individual and company performance.

• Medical insurance coverage.

• Life insurance benefits.

• Disability insurance options.

• 401(k) retirement savings plan with company matching contributions.

• Company-paid holidays.

• Paid time off (PTO) policy.

• Emphasis on work/life balance.

• Opportunities for creativity and collaboration.

• Chance to make a positive impact in the community.