Director of Customer Compliance – Operational Governance

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Direct and manage the company's customer compliance program across various customer channels and business units.

• Analyze and interpret customer specifications, routing guides, scorecards, audits, certifications, and compliance updates.

• Administer customer compliance portals and act as a primary point of contact for customer requirements and compliance-related activities.

• Coordinate requirements across different departments to ensure clear ownership, follow-up, and accountability.

• Track customer compliance performance, scorecards, audit results, and chargebacks to pinpoint risks and areas for improvement.

• Lead initiatives that span multiple functions, implement corrective actions, and enhance processes.

• Assist with customer onboarding, new program implementations, and account transitions.

• Collaborate with IT and business system stakeholders on ERP, WMS, TMS, EDI, and customer-facing compliance needs.

• Develop and refine processes, procedures, training, and tools that bolster compliance and operational effectiveness.

• Identify chances to streamline operations, enhance visibility, and mitigate customer compliance risks.

• Act as a subject matter expert and provide support to leadership and cross-functional teams.

• Work closely with Operations, Supply Chain, Logistics, Quality, Customer Service, Sales, IT, Finance, and other departments.

⛳️ Requirements

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field, or equivalent professional experience.

• Over 5 years of experience in customer compliance, supply chain, logistics, operations, retail support, or a similar industry.

• Experience in interpreting and implementing customer-specific requirements in manufacturing, distribution, retail, hospitality, or consumer products settings.

• Comprehensive understanding of customer routing guides, packaging and labeling standards, shipping compliance, and electronic transactions/EDI.

• Proven track record of leading cross-functional projects and fostering accountability across various departments.

• Excellent analytical, organizational, communication, and problem-solving capabilities.

• Demonstrated ability to develop and enhance compliance processes and operational programs.

• Experience with customer compliance for major retail, hospitality, foodservice, or e-commerce clients.

• Familiarity with customer compliance portals, scorecards, audits, and onboarding processes.

• Understanding of ERP, WMS, TMS, EDI, and customer-focused compliance systems.

• Background in consumer products, housewares, hospitality supply, manufacturing, or distribution.

• Capability to navigate warehouse environments.

• Willingness to travel occasionally.

🏝️ Benefits

• Opportunities for quarterly bonuses based on individual and company performance.

• Medical insurance coverage.

• Life insurance benefits.

• Disability insurance options.

• 401(k) retirement savings plan with company matching contributions.

• Company-paid holidays.

• Paid time off (PTO).

• Emphasis on work/life balance.

• Opportunities for creativity and collaboration.

• Contribute to making a positive impact in the community.