Director of Cloud & Infrastructure Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic and operational leadership for the cloud and infrastructure services department.

• Define and advance the organization's cloud and infrastructure services vision.

• Oversee the design and delivery of network infrastructure solutions, including firewalls, switching, wireless networks, remote access, network refreshes, and office/building deployments.

• Manage the design and delivery of server, virtualization, storage, and cloud infrastructure solutions, including Hyper-V, Scale Computing, Azure infrastructure, migrations, upgrades, backups, and disaster recovery.

• Supervise Microsoft 365, identity, and endpoint modernization projects, encompassing Active Directory, Entra ID, multifactor authentication, conditional access, Intune, Autopilot, and device deployments.

• Act as a senior technical advisor for complex client engagements, architectural decisions, solution strategies, project risks, escalations, and executive-level client discussions.

• Establish engineering governance, architecture standards, documentation requirements, quality assurance practices, and technical review processes.

• Ensure thorough testing, migration planning, rollback procedures, and client acceptance criteria.

• Collaborate with Project Management to align technical resources, timelines, delivery commitments, scope changes, and technical dependencies.

• Work alongside Technical Operations, Sales, Client Success, Information Security, Consulting, Software/Database Development, and other teams throughout the solution lifecycle.

• Partner with Sales and client-facing leaders on discovery, solution development, proposal reviews, executive presentations, and strategic account planning.

• Manage departmental resources, capacity, tools, and investment priorities.

• Utilize delivery quality, resource utilization, client outcomes, and team performance metrics to enhance accountability and improvement.

• Cultivate relationships with technology partners, vendors, construction-industry organizations, and external resources.

• Represent the organization through client education, industry events, professional forums, presentations, and thought leadership.

• Set goals, provide feedback, conduct performance evaluations, coach and mentor direct reports, and support employee development.

• Foster an inclusive, high-performing team culture and address performance or conduct concerns.

• Assist with interviewing, selection, workforce planning, onboarding, and training.

⛳️ Requirements

• Bachelor’s degree in information technology, network engineering, information systems, or a related field preferred; equivalent relevant experience may be considered.

• Ten or more years of progressive experience in technology consulting, engineering, solutions architecture, infrastructure, IT systems, managed services, or a related technical field.

• Five or more years of experience leading multi-disciplinary technical teams.

• Experience supporting large-scale enterprise construction companies or delivering technology solutions within the construction industry.

• Understanding of construction business operations, project delivery environments, field and office technology needs, and technology’s impact on financial and operational outcomes.

• Experience with construction technology platforms and ERP ecosystems such as Trimble/Viewpoint Vista, Trimble/Viewpoint Spectrum, Deltek ComputerEase, Procore, Timberline/Sage 300, CMIC, JD Edwards, or comparable industry solutions strongly preferred.

• Broad technical knowledge across enterprise infrastructure, networking, cloud platforms, virtualization, Microsoft technologies, cybersecurity, data, integrations, ERP systems, and managed technology services.

• Experience leading solutions architecture, technical quality assurance, engineering governance, or enterprise-level solution design.

• Ability to evaluate emerging technology, business value, implementation requirements, risks, and long-term support implications.

• Strong business and financial acumen.

• Experience advising executive leaders and communicating complex technical concepts in clear business terms.

• Experience working across Sales, Operations, Client Success, Project Management, Information Security, Consulting, and other cross-functional teams.

• Strong client-facing skills for discovery conversations, executive presentations, strategic planning discussions, and complex issue resolution.

• Relevant technical, cloud, networking, security, architecture, project management, or construction technology certifications preferred.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Ability to work from an approved state within the United States.

• Ability to sit for extended periods and utilize a computer and keyboard for long durations.

• Must complete a pre-employment background check and drug screening.

🏝️ Benefits

• Full-time, salaried exempt role.

• Remote work from approved states within the United States.

• Moderate travel for client meetings, company meetings, industry events, and partner engagements.

• Regular Monday–Friday working hours coordinated across all US time zones.

• Reasonable accommodations for qualified individuals with disabilities.

• Equal employment opportunity.

• Pre-employment background check and drug screening.