Director of Clinical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the daily operations of the clinical practice to ensure a consistent and high-quality patient experience.

• Identify workflow challenges and implement solutions proactively to prevent any negative impact on patients or providers.

• Collaborate with department leaders to enhance operational efficiency throughout the organization.

• Lead, mentor, and develop the Patient Care Coordinator team; conduct one-on-one meetings, performance evaluations, and coaching sessions.

• Assist with hiring, onboarding, and training as the team expands.

• Supervise patient onboarding, renewals, offboarding, transitions to clinical care, and resolution of service issues.

• Manage operational workflows using Monday.com, EMR, Spruce, Google Workspace, and other relevant platforms.

• Maintain dashboards, reporting, data integrity, and operational metrics.

• Create, document, and uphold standard operating procedures (SOPs); standardize workflows and spearhead new operational initiatives.

• Monitor physician capacity, onboarding speed, renewal pipeline health, and operational deliverables.

• Ensure compliance with HIPAA and relevant healthcare regulations.

• Oversee physician credentialing, licensing, DEA renewals, Medicare documentation, malpractice coverage, and compliance records.

• Lead the Compliance Committee and coordinate quarterly compliance initiatives.

• Collaborate with Finance, Legal, and external consultants to address risk and regulatory requirements.

• Work with Finance on invoicing, accounts payable, insurance renewals, vendor management, and budgeting.

• Support revenue cycle operations and address patient billing inquiries.

• Manage operational vendors.

• Report directly to the COO.

⛳️ Requirements

• 10–15+ years of leadership experience in healthcare operations.

• A Master's degree is preferred (MHA, MPH, MBA, or similar).

• Proven experience leading operations in a telehealth or remote healthcare organization.

• Experience managing multidisciplinary teams in a rapidly growing environment.

• In-depth knowledge of healthcare operations, HIPAA regulations, physician credentialing, licensing, compliance, and regulatory requirements.

• Demonstrated experience in developing operational processes, SOPs, dashboards, and reporting systems.

• Strong project management and organizational skills with the capability to manage multiple priorities effectively.

• Comfortable working across different departments and ensuring teams meet their operational commitments.

• Familiarity with EMRs, CRMs, Monday.com, Google Workspace, and other operational software.

• Excellent written and verbal communication skills.

• Organized, pragmatic, and adept at making decisions in a fast-paced environment.

• Ability to establish order, solve problems, enhance team workflows, follow through on commitments, and attend to detail.

🏝️ Benefits

• 100% employer-covered medical, vision, and dental insurance (various plans available).

• 100% employer-funded life insurance, as well as short-term and long-term disability insurance.

• Employer-sponsored HSA contributions for HDHP medical plans.

• Additional HSA and FSA spending account options for employees.

• 401(k) plan with a 5% company match.

• Generous paid time off (PTO) and holiday schedule.

• Company-provided technology and work-from-home stipend.

• Opportunity to work at the forefront of health and longevity science alongside a team of world-class professionals dedicated to precision, mastery, and excellence.