Director of Client Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage executive relationships with enterprise clients, including economic decision-makers, senior sponsors, program owners, and cross-functional stakeholders.

• Develop and oversee strategic account plans that align with client priorities, program delivery, value realization, renewal health, and opportunities for expansion.

• Coordinate cross-functional teams across areas such as learning, program operations, product, marketing, analytics, sales, and leadership.

• Proactively identify risks related to delivery, adoption, stakeholders, renewals, and expansions; devise mitigation strategies and ensure internal accountability.

• Conduct client check-ins, executive updates, and business reviews.

• Convert program data, client insights, and business context into actionable decisions, next steps, and value narratives.

• Spot opportunities for renewals, upsells, cross-sells, and expansions.

• Establish repeatable account management practices, templates, tools for measuring value, and playbooks for renewals and expansions.

• Monitor and report on client health, stakeholder engagement, program quality, learner adoption, business impact, renewal risks, expansion readiness, and growth metrics for accounts.

• Collaborate with Sales and Growth leadership on commercial strategies, SOW development, renewal planning, and sequencing for expansion.

• Take ownership of client outcomes from strategy formulation through execution.

⛳️ Requirements

• 8 to 12+ years of experience in strategic account management, enterprise client success, consulting, business transformation, workforce transformation, or complex program delivery.

• Demonstrated capability to manage complex enterprise relationships from strategy through execution, which includes stakeholder management, delivery oversight, value realization, renewal health, and expansion planning.

• Outstanding relationship-building abilities with enterprise-level stakeholders.

• Strong executive communication skills, capable of distilling complex information into clear narratives, succinct recommendations, and actionable next steps.

• Ability to foster alignment among internal teams without relying on formal authority.

• Excellent business judgment and organizational insight, including prioritization, risk management, navigating ambiguity, and balancing immediate delivery with long-term account growth.

• Consultative and commercial mindset, with a talent for identifying expansion opportunities, shaping a viewpoint, and establishing trusted-advisor credibility.

• Preferred experience and interest in workforce development, digital transformation, education, Artificial Intelligence, and technology sectors.

• Must reside in the United States and be compatible with the EST time zone.

🏝️ Benefits

• Insurance or subsidies based on country.

• Unlimited Time Off.

• Company-paid holidays.

• Official company-wide holiday for the last week of December.

• Access to free data skills training through our programs.

• A company culture that empowers individuals and celebrates diversity through its core mission.

• Variable compensation in addition to base salary.