Director, Network Product Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with business and operations leadership to identify provider requirements, challenges, and needs that influence product roadmap decisions and the development of new solutions.

• Facilitate network growth strategies by creating product and operational solutions that simplify onboarding, encourage adoption, and enhance platform usage for providers.

• Specify solutions and requirements for integration with provider practice management systems, EHRs, and other essential provider workflows.

• Lead user experience sessions and provide support for providers transitioning to new platform features or capabilities.

• Oversee product strategy and design for intricate scheduling workflows and provider-specific scheduling integrations.

• Discover opportunities where AI and automation can alleviate provider burdens, enhance scheduling efficiency, or unlock new functionalities.

• Establish and monitor product success metrics, encompassing provider adoption, time-to-value, utilization, retention, and support volume.

• Work in partnership with engineering and data teams to confirm technical feasibility and guarantee scalable, maintainable solutions.

• Perform market research and competitive analysis focused on provider needs, competitive offerings, and emerging care delivery models.

• Cultivate relationships with provider stakeholders, practice management consultants, and industry partners to shape strategy and identify growth opportunities.

⛳️ Requirements

• A Bachelor's degree in Business, Healthcare, Technology, or a related field, along with 14+ years of relevant experience in product management, healthcare operations, or provider technology; equivalent education and experience combinations will be considered.

• A proven history of owning product strategy and roadmaps for healthcare platforms, demonstrating the ability to drive provider adoption, retention, and expansion.

• Profound understanding of provider operations, practice management workflows, and challenges related to healthcare technology integration, including familiarity with EHRs, practice management systems, and provider pain points.

• Significant experience in defining and managing integration requirements and workflows with external systems and partners.

• A demonstrated ability to collaborate effectively with business, operations, and technical teams in a matrix environment, coupled with strong communication and consensus-building skills.

• Excellent analytical and problem-solving abilities, with the capacity to translate provider feedback into clear product requirements and prioritized roadmaps.

• Comfort with ambiguity and the capability to make decisive moves in a high-growth, evolving environment.

• Strong product sense and customer empathy, with a validated ability to comprehend provider and end-user needs and design engaging solutions.

• Willingness to travel up to 20% to interact with providers, visit practice sites, and support network growth initiatives.

• A Master's degree (MBA, MHA, or related field) is preferred.

• Direct experience in building or scaling a network-based platform or managed care business.

• Background in healthcare operations, practice management, or roles focused on provider products.

• Experience handling complex integrations or APIs within a healthcare context.

• Practical experience with AI and machine learning applications in healthcare or operations optimization.

• A successful record of launching new provider programs, features, or services that significantly contributed to adoption and network growth.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holidays.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.