Director, Member Success, Academic

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager for a collection of member schools.

• Establish trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams.

• Assist schools in maximizing the benefits of E3n’s products and services.

• Comprehend member goals, priorities, and challenges while identifying engagement opportunities.

• Aid in the onboarding and implementation of achievement assessments and related products and services.

• Guide schools in utilizing assessment and student well-being tools, reporting platforms, and professional learning opportunities.

• Facilitate continuous member dialogues centered on adoption, utilization, and success.

• Support membership expansion and increased product usage.

• Address member inquiries and support requests in collaboration with internal teams.

• Assist schools in interpreting assessment results and linking insights to instructional planning and student success.

• Collaborate with Product, Research, Professional Learning, and Platform teams to address inquiries and enhance member experiences.

• Monitor portfolio engagement, product utilization, member success, and retention.

• Collect and relay member feedback, trends, challenges, and opportunities internally.

• Maintain precise and timely Salesforce records documenting interactions, engagement, opportunities, and support activities.

• Work collaboratively across Membership, Product, Research, Professional Learning, Growth, and Platform teams.

• Contribute member insights to the development of future products, services, research, and programming.

• Represent E3n at conferences, webinars, workshops, and member-oriented events.

• Facilitate professional learning discussions focused on assessment, instructional enhancement, and student success.

⛳️ Requirements

• Bachelor's degree or equivalent practical experience.

• 9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management.

• Experience working with schools, educators, or organizations focused on education.

• Excellent relationship management and consultative communication abilities.

• Comfort in partnering with heads of school, academic deans, curriculum and instructional leaders, counselors, and educators.

• Confidence in presenting to professional groups and facilitating discussions about assessment data and instructional improvement.

• Capability to manage multiple member relationships in a dynamic setting.

• Preference for experience within independent or private schools.

• Preferred experience in supporting educators through assessment programs, educational data systems, or instructional improvement initiatives.

• Background in teaching, curriculum development and planning, academic leadership, or educational assessment is preferred.

• Preferred experience presenting to professional audiences or facilitating workshops for educators and school leaders.

• Experience in independent school admissions or enrollment management is a plus.

• Familiarity with Salesforce record maintenance and documentation.

🏝️ Benefits

• Purpose-driven work supporting educators, school leaders, and families across the nation.

• Intelligent, thoughtful colleagues who value collaboration, clarity, and integrity.

• Whole-person support that acknowledges balance, trust, and belonging.

• Opportunities for growth and influence during the organization's transformation.

• Values-driven, data-informed workplace grounded in empathy, equity, and real-world impact.

• Fully remote work arrangement.

• Periodic travel opportunities to conferences, member engagement events, and internal team gatherings.