Director – Member Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead strategies and initiatives to cultivate and sustain member relationships and engagement.

• Design and implement a member engagement strategy driven by data analysis.

• Enhance relationships, boost meaningful involvement, and showcase the value of membership.

• Collaborate with Sales, Policy, Programs, Events, Communications, and other departments to ensure a unified member experience.

• Align member priorities with advocacy efforts, educational programs, events, and industry partnerships.

• Identify relationship gaps, emerging issues, and risks of disengagement through follow-up, problem resolution, and fulfilling commitments.

• Oversee the annual member survey process.

• Direct event strategy, planning, and implementation.

• Work with the policy team on member engagement and event content development.

• Initiate and organize engagement activities that align with the organization’s mission, vision, and objectives.

• Manage and nurture the member engagement and data team, as well as external vendors.

• Report directly to the VP of Sales and Business Relations.

• Collaborate with sales, marketing, communications, and policy teams.

⛳️ Requirements

• 7-10 years of experience in member relations within a non-profit membership organization.

• Comprehensive understanding of the function of trade associations.

• Proven experience in coordinating small to mid-sized events, both virtual and in-person, across geographically diverse locations.

• Ability to work independently with effective time management skills.

• Exceptional organizational abilities and meticulous attention to detail.

• Interest in issues related to energy and transportation.

• Awareness of the significance of policy advocacy in furthering organizational goals.

• Outstanding interpersonal skills and ability to build relationships.

• Experience in managing and mentoring junior staff members.

• Strong verbal and written communication skills.

• Capability to independently draft clear, comprehensive, and compelling written materials tailored to specific audiences.

• An entrepreneurial mindset coupled with intellectual curiosity.

• Excellent listening and problem-solving abilities.

• Strong work ethic, proactive initiative, and a dedication to achieving objectives.

• Willingness to travel as needed, up to 33% of the year.

• Must reside in the U.S.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance for employees and their families.

• 100% coverage of medical premiums for employees.

• Flexible spending accounts for health care and dependent care expenses.

• Opportunities for profit sharing.

• Annual merit-based salary increases.

• $75/month reimbursement for personal wellness expenses.

• $50/month stipend for phone expenses.

• Up to $200 reimbursement for home office setup costs.

• Accrued Paid Time Off.

• 11 Federal Holidays observed.

• Annual closure at the end of the year.

• Parental leave provision.

• Reimbursement for professional development activities.

• 401(k) plan with matching contributions.

• WMATA Transit Smart Benefits available for employees in the DMV area.

• Fully remote work arrangement.