Director – Member Communications

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Supervise the creation and implementation of ongoing and future member communications

• Develop marketing communication strategies that align with essential business goals

• Optimize templates for letters, postcards, emails, and app notifications

• Ensure that messaging is clear, consistent, and focused on patient-centered communication across all channels

• Manage customizations to fulfill client needs and regulatory standards

• Enhance digital engagement through the use of QR codes and online resources

• Oversee the complete communication workflow with a focus on detail and timely execution

• Review incoming requests, delegate tasks, and ensure proper follow-through

• Monitor project timelines and deliverables across different teams

• Maintain compliance, accuracy, and security throughout the communication lifecycle

• Collaborate with print and mail service providers

• Implement quality-control procedures for both print and digital outputs

• Evaluate vendor performance and foster strong vendor relationships

• Shift communications towards multi-channel and digital-first distribution methods

• Work in partnership with Clinical, Analytics, Legal, Finance, Operations, Formulary Strategy, Client Management, and Data Analytics teams

• Lead campaign development in collaboration with external agencies, vendors, and product partners

• Organize meetings, ensure alignment, and address any obstacles

• Report directly to the Vice President of Marketing

⛳️ Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a similar discipline

• MBA is preferred

• At least 10 years of experience in Marketing or Communications, ideally in the healthcare sector

• Outstanding verbal, written, and interpersonal communication abilities

• Strong problem-solving skills and facilitation capabilities

• Proven ability to take initiative and excel in a dynamic, growth-focused environment

• Demonstrated success in collaborating and influencing stakeholders at all levels of the organization

• Willingness to learn and adapt swiftly

• Capacity to contribute to cross-functional projects with a team-oriented approach

• Proficiency in Microsoft Office Suite and project management software is essential

🏝️ Benefits

• Competitive salary, including health, dental, vision, and additional benefits

• Chance to drive industry change in the pharmacy benefits management field while ensuring high-quality patient outcomes

• A culture that fosters personal growth and aligns team success with business achievements

• Flexible remote work options