Director, Learning Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the platform strategy, architecture, and technical roadmap for the National Council’s learning delivery ecosystem.

• Collaborate with product and program teams to align business objectives and user requirements with system enhancements.

• Gain insights into how National Council programs deliver learning through assessments, recommendations, competencies, outcomes, audience needs, and program or grant requirements.

• Define functional specifications, platform requirements, workflows, user stories, and acceptance criteria.

• Make decisions regarding building, buying, configuring, and integrating solutions.

• Utilize learner feedback, platform analytics, and operational insights to identify areas for improvement.

• Create metrics to evaluate how platform upgrades support learning and business outcomes.

• Lead ongoing development and daily operations of the platform.

• Collaborate on solution design, APIs, integrations, identity and access, data and analytics, security, accessibility, scalability, reliability, and performance.

• Direct technical strategies and assess solution designs.

• Maintain functional and technical documentation consistently.

• Manage enhancements and releases through testing, change management, and operational readiness.

• Establish intake and delivery planning practices with product and other partners.

• Facilitate communication between product, learning, program, and technical teams.

• Oversee external technology and development partners.

• Anticipate platform risks and dependencies, offering practical solutions.

• Lead and mentor a team of three, setting objectives, coaching team members, and fostering accountability.

⛳️ Requirements

• Extensive experience in owning, implementing, or evolving learning technology products or platforms.

• Proven experience as a product owner, product manager, learning technology leader, systems lead, or in a similar role.

• Strong technical proficiency with modern web applications and integrated platforms.

• Comfortable discussing application architecture, APIs, integrations, data flows, SSO/IAM, environments, testing, security, and release decisions.

• Familiarity with LMS/LXP platforms, SCORM and/or xAPI, learning content, assessments, catalogs, credentials, reporting, and learning analytics.

• Experience in guiding developers, implementation partners, or technology vendors.

• Demonstrated ability to manage a technical roadmap and lead enhancements or releases from discovery to evaluation.

• Capacity to understand complex workflows, clarify ambiguity, and communicate effectively with both technical and non-technical stakeholders.

• Experience in people leadership, including coaching, establishing expectations, and fostering accountability.

• Bachelor’s degree or an equivalent combination of education and relevant experience.

• Experience with custom or highly configured learning platforms.

• Proficiency in Ruby on Rails or another modern web application framework.

• Practical skills in configuring platforms, prototyping solutions, working with APIs, or making targeted application modifications.

• Experience with AWS or another major cloud service provider.

• Familiarity with LearnUpon or other commercial LMS/LXP platforms and their integration with custom learning experiences.

• Background in a nonprofit, association, education, public health, or other mission-driven sectors.

• Experience supporting learning programs influenced by grant, contractual, credentialing, or reporting requirements.

• Familiarity with AI-assisted development tools is a plus.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 403(b) retirement plan with employer contributions after one year of service.

• Paid time off, including vacation, sick leave, personal days, floating holidays, bereavement, and observed federal holidays.

• Parental support benefits, such as adoption, fertility, and surrogacy reimbursement, along with two weeks of paid parental leave.

• Free unlimited access to Relias professional development courses.

• Annual funds for professional development and tuition reimbursement.

• Calm Premium access.