Director, Learning Services Product Management

This is a fully remote position, open to applicants in Texas.

📋 Description

• Direct the global Learning Services division, overseeing the CrossLab Start Up, Education, and Method Consulting portfolios.

• Formulate and implement strategic and operational plans that align priorities, customer requirements, market dynamics, and competitive intelligence into portfolio selections, roadmaps, resource allocations, and measurable goals.

• Take ownership of portfolio performance metrics, including order growth, profitability, customer engagement, attachment rates, and key performance indicators.

• Revamp the Learning Services business model and digital experience through enterprise initiatives, subscription offerings, bundled solutions, role-specific learning pathways, AI-enhanced experiences, and platform capabilities.

• Establish accountability, delegate responsibilities effectively, and empower decision-making processes.

• Provide enterprise-level leadership through effective communication, sound judgment, and accountability.

• Cultivate, develop, and retain a high-performing, diverse global team.

• Integrate Learning Services into new product launches, customer onboarding processes, and service contract value propositions.

• Ensure roadmap consistency, adherence to timelines, and commitments to business outcomes; address priorities and resolve complex challenges.

• Create scalable commercial and delivery models across various regions, customer segments, and technology portfolios.

• Weave customer, market, and regional insights into strategic planning while fostering relationships with customers and external partners.

⛳️ Requirements

• Bachelor’s or Master’s degree, or equivalent combination of education and relevant experience.

• Over 8 years of extensive knowledge in product management, services, learning solutions, or related functional areas.

• More than 5 years of experience in people management.

• Proven experience in leading complex cross-functional programs.

• Prior experience in product management, launching new products, services, or business models, and overseeing offerings throughout the product lifecycle.

• Background in customer learning, technical education, consulting services, learning platforms, subscription learning, enterprise programs, or AI-driven content development.

• Familiarity with life sciences, analytical instrumentation, software, laboratory workflows, or related services.

• Experience in gathering insights from global customers, regional stakeholders, and commercial teams, translating them into unique solutions.

• Capacity to influence senior leaders and cross-functional partners, communicate effectively to diverse audiences, and make informed decisions.

• Preferred: Experience in modernizing a global digital platform or leading a complex cross-functional transformation involving IT and business stakeholders.

🏝️ Benefits

• Eligibility for bonus.

• Stock options.

• Comprehensive benefits package.

• Flexibility to work remotely.

• Commitment to an inclusive workplace and accessibility support.