Director, Infrastructure Platform Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and lead a high-performing platform engineering team.

• Take ownership of the strategy, design, execution, and operational management of cloud, AI, network, systems, and core services platforms.

• Deliver infrastructure platforms as a suite of services with established SLAs and mechanisms for customer feedback.

• Act as the accountable owner for the enterprise AI platform capabilities and platform reliability.

• Develop a cohesive vision and create a service and technology roadmap for IT infrastructure platforms.

• Establish global service ownership and target maturity levels for services.

• Lead systems reliability engineering across infrastructure platforms, focusing on SLOs, error budgets, observability, and incident and problem management.

• Consolidate enterprise AI platform ownership across Microsoft Copilot/M365 AI, Google, and OpenAI capabilities.

• Promote infrastructure automation, infrastructure as code, configuration management, AI, and agents to minimize manual toil.

• Resource and drive the identity and access management program, providing technical leadership for Microsoft 365 and Entra.

• Assemble, guide, and develop engineering leadership.

• Collaborate with Digital Workplace Services, Information Security, Applications, and IT Business Partners.

• Achieve outcomes across AMER, EMEA, and APAC.

⛳️ Requirements

• BS/MS in computer science/engineering, information technology, or a related technical field, or equivalent professional experience.

• 12+ years of experience in IT or engineering fields.

• 8+ years of experience in a leadership capacity.

• 4+ years of experience leading an infrastructure team or functional area.

• Typically requires a Bachelor’s degree with 15+ years of industry experience.

• 9+ years of proven management experience in a relevant industry.

• Extensive and up-to-date technical knowledge of cloud platforms, networks, systems, and identity.

• Experience in establishing or leading a systems reliability engineering practice.

• Proficient in service level objectives, error budgets, observability, and incident and problem management.

• Experience with enterprise AI platform adoption across Microsoft, Google, OpenAI, and Anthropic capabilities.

• Proven track record in driving automation, infrastructure as code, configuration management, and self-healing operations.

• Experience in designing service offerings with defined SLAs and customer feedback mechanisms.

• Strong management operating system and capability to structure demand into actionable service roadmaps.

• Comfortable delivering results through Agile methodologies.

• Ability to operate within a matrixed environment and manage a global team with remote staff across AMER, EMEA, and APAC.

• Willingness to travel 15–25%.

🏝️ Benefits

• A full and comprehensive benefits program.

• Opportunities for growth on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• Home office workplace.

• Flexible workplace options may be available for employees within commuting distance of a Dexcom site.