Director, Industrial Gas & Chemical

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Take ownership of P&L responsibilities for the Industrial Gas and Chemical sector, focusing on revenue expansion, financial stability, strategic guidance, operational efficiency, and customer satisfaction.

• Act as the customer advocate, converting market insights, client feedback, and competitive analysis into actionable product and business strategies.

• Develop go-to-market strategies and collaborate with the CRO on sales initiatives across Inside Sales, Customer Success, and Business Development.

• Set and monitor key performance indicators related to revenue growth, customer retention, product utilization, and operational efficiency.

• Collaborate with the CEO and executive leadership on strategic planning, capital allocation, and competitive strategy.

• Oversee comprehensive product decisions, including prioritizing the roadmap, defining features, managing launches, and handling lifecycle management.

• Lead a Vertical Product Manager and work closely with UI/UX and application engineering teams.

• Implement customer-centric and data-driven product development processes while fostering ongoing product enhancements.

• Collaborate with the CTO on hardware and software platform roadmaps and with the CDAO on AI and data capabilities.

• Align enterprise sales teams, engage in strategic sales efforts, and provide product knowledge and executive support.

• Manage transitions from sales to installation and ensure ongoing customer success.

• Maintain personal engagement with customers through site visits, executive briefings, and business reviews.

• Represent Anova at trade shows, conferences, and market events.

• Direct training, documentation, marketing communications, product messaging, and sales enablement initiatives.

• Establish demand priorities and customer experience standards in collaboration with operations leadership.

• Hold Customer Support accountable for response times, resolution quality, and customer satisfaction levels.

• Assess operational processes and support capabilities to ensure readiness for product advancements and market expansion.

• Directly manage a Vertical Product Manager and indirectly supervise the Customer Support and Training/Marketing Communications teams.

⛳️ Requirements

• Over 10 years of progressive experience in business leadership, product management, or commercial roles in the industrial gas, chemical, or related industrial sectors.

• Demonstrated P&L ownership or equivalent market-level business accountability with quantifiable revenue and growth results.

• Capability to lead cross-functional teams through influence in a matrixed environment.

• Extensive understanding of enterprise sales cycles and the ability to collaborate with senior sales teams.

• Strong product management expertise and a track record of guiding product roadmaps from concept to delivery.

• Proven experience in developing Voice of Customer processes and converting customer insights into business and product strategies.

• Exceptional communication skills and executive presence.

• Background in B2B SaaS/HaaS or technology-enabled service industries.

• Preferred direct experience in industrial gas, chemical, or process manufacturing.

• Experience in overseeing or collaborating with engineering and product development teams preferred.

• Familiarity with managing multi-regional field operations preferred.

• Ability to work in diverse industrial and outdoor environments.

• A valid driver's license and passport are mandatory.

• Capacity to independently handle a variable, demand-driven travel schedule.

🏝️ Benefits

• Competitive compensation and reward frameworks.

• Comprehensive health and financial benefits.

• Employee recognition and rewards.

• Opportunities for professional growth and advancement.

• Benefits that support overall life and well-being.