Director, Human Resources Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily global People Operations, encompassing transactions, workflows, records, escalations, and case management.

• Develop and enhance HR service delivery through effective intake, triage, routing, documentation, and self-service options.

• Establish operational metrics and reporting on cycle times, volume, accuracy, and employee sentiment.

• Act as the escalation point for complex, ambiguous, or sensitive operational challenges.

• Manage the complete employee lifecycle and foster a cohesive employee experience.

• Lead the redesign of onboarding and offboarding processes in collaboration with IT, Security, Facilities, and hiring managers.

• Collaborate on employee development and growth initiatives.

• Identify and eliminate obstacles in the employee journey through data analysis.

• Create and implement an employee listening program that includes surveys, analysis, and closed-loop action planning.

• Convert listening data into actionable recommendations for executives and people leaders, ensuring follow-through.

• Handle People team communications, including calendar management, channels, voice, and standards adherence.

• Ensure global compliance with employment documentation, recordkeeping, data privacy, and statutory obligations.

• Lead compliance audits and necessary remediation efforts.

• Manage the operational aspects of global mobility and immigration.

• Maintain HR data integrity and access standards in collaboration with HRIS, IT, and Security.

• Define workflows, business rules, and service standards for People systems in partnership with HRIS.

• Translate operational requirements into system needs, conduct testing, and spearhead change management, training, and adoption initiatives.

• Document, maintain, and enforce process standards, SOPs, and related documentation.

• Build collaborative processes involving HRIS, IT, Legal, Finance, Payroll, and Security.

• Supervise global facilities and workplace operations through a Facilities Manager.

• Lead, mentor, and develop a globally distributed team of People Operations and Experience Analysts along with a Facilities Manager.

• Set objectives, elevate performance standards, and address strategic and ad hoc People Operations requirements.

• Design the service model and tools for the People team.

• Overhaul the onboarding and offboarding processes from start to finish.

• Streamline global immigration and mobility into a single governed process.

• Conduct compliance audits and remediation for employment documentation.

• Initiate a continuous employee listening program.

• Define and advance the infrastructure for manager self-service and employee development and growth.

⛳️ Requirements

• 8+ years of progressive HR experience, with substantial hands-on expertise in People Operations, HR service delivery, or shared services.

• 3+ years of direct people management experience, including leading a distributed or global team.

• Proven ownership of the entire employee lifecycle, with specific accomplishments in redesigning onboarding, offboarding, or similar end-to-end processes.

• Strong understanding of global compliance, including multi-country employment documentation, recordkeeping, data privacy, and immigration/mobility operations.

• Demonstrated process and operational rigor: document, measure, standardize, and establish sustainable processes.

• Experience acting as the business owner on HR systems projects—defining requirements, testing, and driving adoption in partnership with an HRIS or systems team.

• Workday experience is highly preferred.

• Proven track record of building cross-functional processes with HRIS, IT, Legal, Finance, and Security.

• Talent density mindset: hire selectively, provide direct feedback, and maintain high standards.

• Exceptional written communication skills, including policy documentation, company-wide announcements, and executive summaries.

• Ability to thrive in an environment characterized by ambiguity, competing priorities, and rapid pace.

• Experience in high-growth, private equity-backed, or post-acquisition software settings (a plus).

• Experience managing an employee listening platform and implementing closed-loop action planning at scale (a plus).

• Oversight of global facilities or workplace operations (a plus).

• M&A integration experience from the People Operations perspective (a plus).

• Candidates must successfully complete a thorough criminal background check, educational verification, and employment verification upon receiving a conditional offer.

🏝️ Benefits

• Equity

• Meaningful bonus program

• Healthcare insurance

• Pension/retirement matching

• Comprehensive life insurance

• Employee assistance program

• Time off plans

• Paid company holidays

• Career progression opportunities

• Engaging work environment

• Culture that promotes innovation