Director, Global Transparency

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic direction for MediSpend's Global Transparency software and managed services division.

• Ensure fulfillment of customer reporting responsibilities, regulatory submissions, and operational commitments.

• Cultivate relationships with customer stakeholders and pinpoint risks, opportunities, and areas for enhancement.

• Lead engagement with executives for strategic and at-risk clients.

• Supervise the transition process from Implementation to Customer Success and Managed Services.

• Maintain a strong knowledge base in global and state transparency regulations, industry trends, and reporting obligations.

• Set standards for accurate, timely, and compliant regulatory reporting.

• Drive initiatives for automation, risk reduction, scalability, and ongoing improvement.

• Create governance processes for managing regulatory changes, ensuring reporting quality, audit readiness, and operational controls.

• Act as the business leader and subject matter expert for Global Transparency solutions.

• Collaborate with Product Management, Engineering, Implementation, Regulatory Affairs, Sales, and Customer Success to align on product, delivery, and customer priorities.

• Lead, mentor, and develop teams in Global Transparency Operations, Delivery, and Customer Success.

• Define the organizational structure, roles, performance expectations, and accountability measures.

• Establish operational KPIs and dashboards that encompass quality, productivity, customer satisfaction, service performance, and team efficiency.

• Assist Sales with executive presentations, customer references, solution strategies, and expansion opportunities.

• Represent MediSpend at industry conferences, customer forums, and regulatory working groups.

• Build relationships with executives in pharmaceutical, biotech, and medical device sectors.

• Conduct executive business reviews and strategic planning for customers.

• Identify opportunities to enhance customer utilization of MediSpend solutions and services.

⛳️ Requirements

• Over 10 years of experience in life sciences transparency, commercial compliance, managed services, or SaaS operations.

• More than 5 years of leadership experience in managing customer-facing operational teams.

• In-depth understanding of U.S. Federal, State, and global transparency reporting mandates.

• Experience supporting large pharmaceutical, biotechnology, or medical device enterprises.

• Proven track record in leading large operational teams while enhancing customer satisfaction, quality, and operational efficiency.

• Familiarity with cloud-based SaaS environments.

• Strong grasp of customer success, managed services, and enterprise software delivery.

• Bachelor's degree is required; an advanced degree is preferred.

• Experience in executive leadership and managing customer relationships.

• Proficient in strategic planning and operational execution.

• Ability to make data-driven decisions using KPIs, reporting, and operational analytics.

• Cross-functional leadership experience across Product, Engineering, Customer Success, Sales, and Regulatory teams.

• Commitment to continuous process improvement and operational scalability.

• Expertise in risk management, quality assurance, and regulatory governance.

• Skills in financial and resource management, including forecasting and capacity planning.

• Exceptional communication, presentation, and management of executive stakeholders.

• Capability to lead organizational change while nurturing a high-performing, customer-centric culture.

• Access to reliable high-speed internet and a secure, ergonomic, and confidential home-office workspace.

🏝️ Benefits

• Merit-based compensation – Competitive base salary plus bonus.

• Work from anywhere – Positions are available to candidates across the United States.

• Unlimited Paid Time Off (PTO), inclusive of Paid Holidays and Sick Leave.

• 401k+ Match.

• Comprehensive health, dental, and vision insurance.

• Paid Parental Leave.

• Health and wellness benefits, including life and disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Accounts), Dependent Care, an EAP (Employee Assistance Program), discounts, and opportunities for Learning and Development.

• Limited travel may be necessary for occasional team meetings, training sessions, or business events.

• Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other relevant laws.