Director, Global Transparency

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic direction for MediSpend's Global Transparency software and managed services division.

• Ensure the fulfillment of customer reporting obligations, regulatory submissions, and operational deliverables across the client portfolio.

• Cultivate relationships with customer stakeholders while identifying risks, opportunities, and areas for continuous improvement.

• Facilitate executive-level engagement for strategic and at-risk clients.

• Oversee the transition of customers from Implementation to Customer Success and Managed Services.

• Maintain a deep understanding of global and state transparency regulations, industry trends, and reporting requirements.

• Establish operational standards to ensure accurate, timely, and compliant regulatory reporting.

• Drive initiatives aimed at increasing automation, minimizing operational risk, and enhancing scalability.

• Develop governance processes for managing regulatory changes, ensuring reporting quality, audit readiness, and operational controls.

• Ensure that customer reporting deadlines, service level commitments, and quality metrics are met.

• Act as the business leader and subject matter expert for Global Transparency solutions.

• Collaborate with Product Management to implement enhancements that improve customer experience, operational efficiency, and compliance.

• Gather feedback from customers and team members to identify potential product and process improvements.

• Support customer discussions on regulatory interpretations, industry best practices, and reporting strategies.

• Lead, mentor, and develop the Global Transparency Operations, Delivery, and Customer Success teams.

• Define the organizational structure, roles, performance expectations, and accountability.

• Establish processes for regulatory reporting, escalations, managed services delivery, regulatory change management, and product feedback.

• Create KPIs and dashboards that measure quality, productivity, customer satisfaction, service performance, and team effectiveness.

• Collaborate with Implementation, Product, Engineering, Customer Success, and Sales to enhance onboarding, platform improvements, adoption, retention, references, and expansion.

• Represent MediSpend at industry conferences, customer forums, and regulatory working groups.

• Forge executive relationships with pharmaceutical, biotech, and medical device organizations.

• Lead executive business reviews and strategic customer planning initiatives.

• Identify opportunities to enhance customer utilization and deliver greater customer value.

⛳️ Requirements

• Over 10 years of experience in life sciences transparency, commercial compliance, managed services, or SaaS operations.

• More than 5 years of leadership experience managing customer-facing operational teams.

• Extensive knowledge of U.S. Federal, State, and global transparency reporting requirements.

• Experience supporting enterprise-level pharmaceutical, biotechnology, or medical device organizations.

• Proven success in leading large-scale operational teams while enhancing customer satisfaction, quality, and operational efficiency.

• Experience within a cloud-based SaaS environment.

• Strong understanding of customer success, managed services, and enterprise software delivery.

• Bachelor's degree required; advanced degree preferred.

• Executive leadership and customer relationship management skills.

• Ability to strategize and execute operational plans effectively.

• Data-driven decision-making skills, utilizing KPIs, reporting, and operational analytics.

• Cross-functional leadership experience across Product, Engineering, Customer Success, Sales, and Regulatory teams.

• Commitment to continuous process improvement and operational scalability.

• Expertise in risk management, quality assurance, and regulatory governance.

• Financial and resource management skills, including forecasting and capacity planning.

• Outstanding communication, presentation, and executive stakeholder management abilities.

• Capability to lead organizational change while nurturing a high-performance, customer-focused culture.

• Reliable high-speed internet access suitable for professional remote work.

• A safe, ergonomic, and confidential home-office workspace.

🏝️ Benefits

• Merit-based compensation with a competitive base salary plus bonus.

• Work from anywhere; positions are open to candidates located throughout the United States.

• Unlimited Paid Time Off (PTO), including paid holidays and sick leave.

• 401k plan with a match.

• Comprehensive health, dental, and vision insurance coverage.

• Paid parental leave.

• Health and wellness perks, including life & disability insurance, healthcare funding options such as FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), dependent care, an Employee Assistance Program (EAP), discounts, and learning and development opportunities.

• Limited travel may be required for occasional team meetings, training sessions, or business events.

• Reasonable accommodations provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.