Director, Enterprise IT

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Oversee the IT Operations team and its leadership, prioritizing tasks and service standards.

• Manage service desk performance, handling requests and incidents, while ensuring team member satisfaction.

• Take responsibility for endpoint and device management along with OS and software update policies.

• Control identity, single sign-on (SSO), access provisioning, and offboarding, automating joiner, mover, and leaver processes.

• Serve as the accountable owner of the ERP platform, including its configuration, workflow design, and maintenance.

• Lead the selection process for ERP vendors in collaboration with stakeholders, as necessary.

• Manage ERP configurations for financial consolidation, budgeting, forecasting, master data, and integrations.

• Oversee the ERP implementation partner or systems integrator to ensure adherence to scope, quality, timelines, and budget.

• Establish procedures for ERP change control, testing, release, and post-go-live support.

• Document system configurations, data flows, and integration points.

• Manage IT general controls, segregation of duties, monitoring, and audit evidence.

• Ensure disaster recovery, backup, and resilience for corporate systems are in place.

• Collaborate with the Security team on access policies, device trust, and approved or blocked software.

• Partner with the Data team on integrations, platforms, and access control measures.

• Define the approach to AI tools within corporate functions, including access and guidelines for safe usage.

• Build the Enterprise Applications team by outlining roles, hiring, and developing leadership talent.

• Define the roadmap and make Buy/Hold/Sell decisions regarding additional corporate technology.

• Manage vendor, license, and SaaS renewal processes, including tool consolidation, budget, and headcount planning.

• Lead the transition from function-specific tools to centrally governed systems.

• Provide guidance to leadership on application strategies, costs, and associated risks.

⛳️ Requirements

• Senior leadership experience in an IT or enterprise applications function within a scaling organization, including managing managers.

• Experience leading an ERP implementation from the owner's perspective, including oversight of a systems integrator.

• Managed a business system comprehensively, encompassing configuration, support, and ongoing enhancements.

• Proven experience in running IT operations, covering service desk, endpoint management, mobile device management (MDM), identity, and SSO in a SaaS-first environment.

• Demonstrated experience in establishing and operating IT controls, such as ITGC, SoD, and audit, in a finance-critical setting.

• Proven track record of leading organizational change and shifting functions to shared ownership models.

• Comfortable establishing processes, documentation, and governance from the ground up.

• Strong stakeholder management capabilities, particularly in finance, operations, and other business areas.

• Excellent commercial and vendor management skills.

• Strong communication skills to translate technical configuration details into business outcomes.

• Pragmatic approach to balancing compliance requirements with team member experience.

• Hands-on experience configuring and administering a major ERP platform such as SAP, NetSuite, Dynamics 365, or Oracle is advantageous.

• Familiarity with ERP vendor selection processes is a plus.

• Experience in ISO 27001, SOC 2 Type 2, or SOX environments is beneficial.

• Exposure to HRIS, CRM, collaboration, and identity and access management applications is a plus.

• Experience in building or growing a small technology team is desirable.

• Familiarity with deploying AI tools across corporate functions is a plus.

• Experience managing remote or distributed teams is advantageous.

• Experience in a private equity-backed, high-growth, or newly scaling business is a plus.

🏝️ Benefits

• Fully remote work.

• Full-time, permanent employment.

• UK employment setup.

• In Spain: contrato indefinido via Deel, the employer of record.

• Salary range adjusted according to local market rates and cost of living.

• Opportunity to discuss the specific salary range with the Talent team.

• Emphasis on work-life balance.

• Stability and flexibility offered.

• Professional growth and opportunities to tackle new challenges.

• Equal-opportunity employer with reasonable accommodations throughout the interview process.