Director, Digital Partner Experience & Programs

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Take ownership of the strategy, roadmap, governance, and daily performance of the Optiv One Partner Portal.

• Facilitate partner onboarding, adoption, engagement, and ongoing use of portal features.

• Oversee the comprehensive partner journey covering onboarding, content submission, enablement, communications, campaign activation, and performance visibility.

• Collect requirements and prioritize enhancements based on partner feedback, seller needs, business value, and technical feasibility.

• Collaborate with IT, product, sales operations, marketing, enablement, and vendors to implement platform improvements and integrations.

• Set standards for content quality, relevance, taxonomy, approvals, access, and lifecycle management.

• Discover opportunities to leverage automation, personalization, data, and AI to enhance partner and seller experiences.

• Create scalable go-to-market initiatives that align partner priorities with Optiv sales strategies and customer opportunities.

• Convert partner objectives into coordinated enablement, content, campaigns, seller activation, and field engagement plans.

• Work alongside Alliances, Sales, Marketing, and Services leaders to initiate and operationalize joint projects.

• Assist with account mapping, co-selling, demand generation, and partner-funded initiatives.

• Develop repeatable activation models customized by partner tier, segment, solution area, and strategic focus.

• Ensure partner-facing initiatives have clear objectives, ownership, calls to action, timelines, and metrics for success.

• Build scalable processes, governance, service levels, and operational rhythms for partner experience initiatives.

• Manage the intake, prioritization, and execution of partner requests.

• Document roles, workflows, decision rights, and engagement rules.

• Lead cross-functional working groups and communicate progress, risks, dependencies, and decisions to senior stakeholders.

• Oversee platform vendors, budgets, contracts, and external resources.

• Define and report metrics for onboarding, adoption, engagement, content utilization, seller reach, pipeline influence, and program ROI.

• Create dashboards and executive-level reports that illustrate business impact.

• Utilize feedback, seller insights, platform analytics, and performance data to continually enhance the experience.

• Benchmark Optiv’s partner experience against industry practices and emerging digital-channel capabilities.

• Perform additional duties as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• A Bachelor's Degree is required.

• 8+ years of experience in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field is required.

• 3+ years leading complex, cross-functional programs or teams at the director level or equivalent is required.

• Experience in owning or significantly contributing to a partner portal, PRM platform, digital ecosystem, marketplace, or a similar B2B platform.

• Proven ability to deliver a prioritized portal roadmap and scalable operating model.

• Demonstrated success in translating business requirements into platform roadmaps, scalable workflows, and measurable programs.

• Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market motions.

• Experience collaborating across sales, marketing, operations, IT, enablement, and executive leadership.

• Strong analytical skills with experience defining KPIs, interpreting engagement data, and communicating business outcomes.

• Exceptional skills in stakeholder management, written communication, presentation, and change management.

• Preferred experience in cybersecurity, technology solutions, distribution, or channel ecosystems.

• A partner-first and seller-aware mindset.

• Strategic thinking combined with execution accountability.

• Ability to simplify complex, cross-functional work and bring structure to it.

• Ability to influence effectively without direct authority.

• Capability to utilize data for prioritizing investments and demonstrating impact.

• Ability to cultivate trusted relationships across partners, business leaders, and delivery teams.

• Skill in anticipating friction and designing scalable solutions instead of one-off workarounds.

🏝️ Benefits

• Inclusive Employee Resource Groups.

• Work/life balance.

• Professional training resources.

• Opportunities for creative problem-solving and tackling unique, complex projects.

• Volunteer opportunities through “Optiv Chips In.”

• Necessary technology and capability to work productively from home/remotely (where applicable).