Director, Chapter Relationship Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance to chapters and enhance relationships between chapters and Make-A-Wish America.

• Develop and execute strategies aimed at boosting chapter performance, operational efficacy, financial growth, and overall success.

• Work in collaboration with chapter CEOs, boards, and the National Office to implement enterprise strategies and align chapter priorities.

• Perform thorough assessments of chapters and create actionable recommendations.

• Craft and execute customized improvement strategies alongside cross-functional teams.

• Evaluate financial statements, budgets, and performance metrics to detect trends, discrepancies, and opportunities for optimization.

• Refine and enhance chapter operational processes to increase efficiency, lower costs, and elevate performance.

• Track KPIs to monitor progress and assess the effectiveness of improvement initiatives.

• Engage with chapter leadership, department heads, and stakeholders to synchronize objectives and promote change.

• Introduce industry best practices and benchmarks for ongoing improvement in the nonprofit sector.

• Collaborate with finance, operations, development, and mission teams.

• Identify skill gaps within teams and create training programs with chapter leadership.

• Evaluate risks and formulate contingency plans.

• Act as the liaison between the National Office and chapters, conveying opportunities, concerns, and insights while driving solutions.

⛳️ Requirements

• Candidates must have authorization to work for any employer in the U.S.; employment visas or other immigration processes are not provided.

• A minimum of 10 years of overall experience is required.

• At least 7 years of experience in a federated nonprofit organization/environment is essential.

• Demonstrated experience in nonprofit performance management and/or strategic consulting is required.

• Proficiency in Microsoft Office applications is necessary, including advanced skills in Word, Excel, and Power BI.

• Strong communication and interpersonal skills are vital.

• Solid financial acumen coupled with project management and organizational skills is necessary.

• Familiarity with nonprofit industry best practices and trends is essential.

• A comprehensive understanding of chapter operations and the daily challenges faced by chapter staff and boards is preferred.

• Capability to identify and resolve conflicts is required.

• Skills in leadership, coaching, strategic thinking, consultation, collaboration, negotiation, and change management are necessary.

• A Bachelor's degree in nonprofit management, business, or a related field is preferred.

• Ability to excel in a fast-paced remote environment is essential.

• Willingness to travel to chapters, staff meetings, and conferences 20–25% of the time is required.

• Availability to work outside of traditional Monday–Friday work hours may be necessary.

🏝️ Benefits

• Comprehensive benefits package effective from day one: Medical, Vision, Dental, and Wellness.

• Potential for annual incentives.

• Options for Health Savings Accounts and Flexible Spending Accounts.

• Health Reimbursement Account fully funded by Make-A-Wish America.

• Short Term Disability, Long Term Disability, and Life Insurance coverage.

• Additional insurance plans available: Accident, Critical Illness, Hospital Indemnity, and Pet Insurance through Figo.

• 401(k) Retirement Savings Plan with a 5% match after one year of service.

• Eligibility for student loan forgiveness via the Public Service Loan Forgiveness Program.

• Laptop, 24” monitor, and docking station/adapter provided to new hires.

• Competitive Paid Time Off (PTO) starting at 15 days, with enhanced time off for senior roles.

• 10 Sick Days.

• 11 Paid Holidays.

• 2 Volunteer Days after one year of service.

• 2 Personal Days accrued annually.

• Parental Leave.

• Employee Awards and Recognition Programs.

• Opportunities for Individual and Leadership Development.

• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets.

• Monthly premiums covered for the employee for vision, dental, and short/long term disability.