Director – Digital Operations, Manufacturing Execution

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the digital operations sector for Manufacturing Execution.

• Take responsibility for ongoing support, operational continuity, service performance, and platform stewardship.

• Provide consistent ownership across PlantApps, PFMD, Bluestreak, and other related manufacturing digital platforms.

• Lead cross-functional operations, support, product, and architecture teams.

• Develop and manage support frameworks, operational models, service governance, and platform ownership structures.

• Enhance uptime, operational stability, support responsiveness, platform health, and issue resolution.

• Collaborate with operations teams, product owners, architects, support teams, and site users.

• Oversee service delivery through KPIs, operational rhythms, escalation processes, and performance reporting.

• Conduct root cause analysis, implement corrective actions, and promote continuous improvement.

• Ensure readiness for operations and continuity of service during releases, upgrades, migrations, implementations, and platform transitions.

• Prioritize investments and focus on support needs, service risks, platform health, and operational demands.

• Ensure compliance, controls, and adherence to cybersecurity protocols.

• Cultivate a culture centered around FLIGHT DECK, respect for individuals, continuous improvement, customer value, and accountability.

• Design and refine the future-state operating model for enterprise manufacturing digital operations.

⛳️ Requirements

• Bachelor’s degree from an accredited institution with at least 8 years of relevant professional experience, OR an Associate’s degree with a minimum of 11 years of professional experience, OR a High School Diploma with at least 13 years of professional experience.

• At least 5 years of professional experience in Digital Operations.

• Legal authorization to work in the U.S. or UK.

• No employment visa sponsorship provided for U.S. roles.

• Baseline Personnel Security Standard (BPSS) clearance is required and must be upheld for the UK position.

• Proven experience in leading digital operations, service delivery, application support, or platform operations within a complex enterprise setting.

• Familiarity with Manufacturing Execution Systems (MES), manufacturing applications, or other critical business digital platforms.

• Experience in operating and enhancing platforms with accountability for service continuity, uptime, support responsiveness, and operational stability.

• Skilled in collaborating across multiple platforms and stakeholder groups to develop operational models and governance structures.

• Understanding of service management, incident/problem management, release readiness, operational controls, and platform lifecycle support.

• Knowledge of digital manufacturing environments and technologies that support safety, quality, delivery, and cost.

• Experience in leading support, product, architecture, and engineering teams within a matrixed global organization.

• Proven track record in coaching, developing, and optimizing teams.

• Strong communication, analytical, organizational, and execution capabilities.

• Strategic thinker with the ability to translate vision into operational models and actionable plans.

• Capacity to navigate ambiguity, scale, and organizational complexity.

• Customer-oriented and disciplined in operational approaches.

• Successful completion of a drug screen, as required for U.S. employment.

• Military experience may be considered equivalent to professional experience.

🏝️ Benefits

• Annual discretionary bonus based on a percentage of base salary / commission according to the plan.

• Coverage for medical, dental, vision, and prescription drugs.

• Access to a Health Coach from GE Aerospace.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Aerospace Retirement Savings Plan.

• 401(k) savings plan with company matching and retirement contributions.

• Fidelity resources and planning consultants available.

• Tuition assistance provided.

• Adoption assistance offered.

• Paid parental leave available.

• Disability insurance coverage.

• Life insurance provided.

• Paid time off for vacations or illnesses.

• UK FlexChoice flexible benefits plan.

• Non-contributory pension system.

• Performance bonuses available.

• Car allowance provided.

• Life assurance included.

• Group income protection available.

• Private medical coverage.

• 26 days of holiday with an option to buy or sell days.

• Opportunities for professional development.

• Relocation assistance available.