Director, Delivery & Deployment Excellence

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the regional readiness, quality of solutions, deployment excellence, and adoption of Oracle E-Business Suite upgrades and enhancements throughout the Americas.

• Align global program strategy with practical execution across the Americas.

• Collaborate with business and commercial teams to evaluate requirements, define process scenarios and acceptance criteria, and ensure regional priorities are in sync with the ERP roadmap.

• Drive business process evaluations and advocate for simplification and standardization improvements.

• Address conflicts between regional and global processes and solutions, escalating enterprise-level decisions with well-founded recommendations.

• Define the Americas' testing and business-readiness strategy within the global program framework.

• Manage system integration, user acceptance, regression, and other testing cycles, including defect triage, resolution, retesting, and business sign-off.

• Create regional readiness benchmarks and monitor actions, dependencies, risks, issues, and deployment health.

• Design and direct deployment, cutover, go-live, and stabilization plans.

• Facilitate stakeholder engagement, communications, training, and change adoption initiatives.

• Link global program leaders, regional business leaders, technology teams, and commercial entities.

• Develop standardized practices, reusable deployment playbooks, and common standards with regional partners.

• Track post-go-live performance, support issue resolution, and document lessons learned.

• Identify and conceptualize AI-driven solutions using ERP to enhance regional process efficiency and employee productivity.

⛳️ Requirements

• A bachelor's degree in business, technology, supply chain, finance, or a related field, or equivalent hands-on experience.

• Significant experience in enterprise transformation, ERP delivery, business deployment, testing, or change execution, particularly in complex regional or cross-regional contexts.

• In-depth understanding of end-to-end business processes and the interconnections between commercial, customer service, finance, distribution, and supply chain operations.

• Proven experience in leading readiness, testing, cutover, go-live, and stabilization for large-scale technology or process changes.

• Proficient in utilizing data, milestones, and readiness metrics to evaluate delivery health and facilitate timely decision-making.

• Excellent written and verbal communication skills across various functions, cultures, regions, and time zones.

• Familiarity with Oracle E-Business Suite or a similar enterprise ERP platform.

• A relevant certification in program, project, testing, or change management.

• Experience working in regulated healthcare, medical devices, or similarly complex environments.

🏝️ Benefits

• Medical, dental, vision, life, AD&D, and disability insurance.

• HSA, FSA, commuter benefits, and sleep care management services.

• 401(k), ESPP, EAP, and tuition assistance programs.

• Flexible Time Off (FTO) policy.

• 14 paid company holidays annually.

• Up to 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave.

• Flexible work arrangements available.

• Competitive salary packages.

• Programs that support both personal and professional development.

• Eligible employees may participate in incentive compensation programs, subject to specific plan terms and eligibility criteria.