Director – Data & Systems, Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership or supervise the internal super-user management of the Development department's CRM.

• Administer the WeGive giving site/donor portal and the marketing automation platform.

• Oversee departmental data reporting and conduct business solutions analysis.

• Report directly to the Executive Director of Development Services, providing updates on CRM and WeGive system health, vendor issues, data integrity risks, reporting priorities, and platform roadmap requirements.

• Act as the primary technical partner for the Executive Director regarding Development systems.

• Manage the Constituent Records Management team and the Business System Analyst role.

• Provide initial troubleshooting for CRM-related issues and coordinate escalations with outsourced IT vendors.

• Test and validate vendor updates and patches prior to deployment.

• Maintain documentation for CRM data mapping, workflows, and internal processes.

• Oversee data integration between WeGive and the CRM.

• Address synchronization failures and resolve data discrepancies.

• Establish standards for donor data as the source of truth.

• Supervise reports, dashboards, and ad hoc data requests.

• Lead the gathering of requirements and process mapping for reporting requests, system modifications, and workflow enhancements.

• Conduct limited-scope data analysis to support fundraising strategies.

• Collaborate with Prospect Development and Donor Relations on data structures and operational requirements.

• Manage constituent records, data management protocols, appends, and audits.

• Ensure data quality standards, definitions, and governance practices are upheld.

• Support compliance and security practices related to donor data.

• Provide training and documentation for Development staff.

⛳️ Requirements

• Must annually affirm InterVarsity’s Statement of Faith.

• Bachelor’s degree in Business Administration, Data Management, or Computer Science.

• Over 5 years of experience administering a CRM or donor database within a nonprofit or fundraising environment.

• Proficient in building or troubleshooting reports and dashboards using donor/constituent data.

• Experience managing data hygiene maintenance programs, including appends and data audits.

• Strong understanding of data integration concepts between platforms (imports/exports, sync logic, troubleshooting data discrepancies).

• Excellent capability to bridge technical systems work with the practical needs of fundraising, donor relations, and gift processing teams.

• Experience managing vendor relationships or collaborating closely with outsourced IT/technical partners.

• Direct experience with Salesforce NPSP.

• Direct experience with a giving site/donor portal and/or a marketing automation platform (WeGive or similar).

• Experience with business solutions analysis or gathering requirements for system/process improvements.

• Supervisory or mentorship experience is preferred.

• Experience in establishing data governance standards or documentation practices.

• Strong oral and written communication skills.

• Ability to handle confidential information responsibly.

• Proficiency in current Microsoft Software applications (Outlook, Word, Excel, Access, and PowerPoint) is preferred.

• Demonstrated ability and commitment to working in a diverse team environment.

🏝️ Benefits

• 403(b) Retirement Savings Plan.

• 403(b) matching contributions.

• Dental insurance.

• Employee assistance program.

• Employee discounts.

• Flexible work schedule.

• Flexible spending accounts.

• Health insurance.

• Health savings account.

• Life insurance.

• Paid time off.

• Parental leave.

• Professional development assistance.

• Vision insurance.

• Competitive benefits package.

• Health care.

• Retirement savings with a match.