Director, Customer Energy Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead complex and extensive research, evaluation, and advisory projects for major utility clients.

• Cultivate and maintain long-term client relationships, acting as a trusted advisor.

• Provide strategic, methodological, analytical, and reporting guidance to project managers and technical staff.

• Ensure that engagements align with objectives, scope, schedules, budgets, quality standards, and contractual obligations.

• Set the direction for research and evaluation, utilizing industry best practices and innovative qualitative and quantitative approaches.

• Convert intricate research methods and findings into clear and actionable recommendations.

• Establish and enhance quality assurance processes while reviewing high-stakes analyses and deliverables.

• Lead strategic communications with clients regarding trade-offs, decisions, risks, and subsequent steps.

• Oversee financial performance of the portfolio, including revenue, profitability, staffing, utilization, forecasting, subcontractor expenditures, invoicing, and collections.

• Advocate for strategic proposals and selected business development initiatives.

• Promote market development and enhance external visibility through conferences, industry engagement, partnerships, and thought leadership.

• Manage, mentor, and develop mid-level staff and project leaders.

• Collaborate with peers and senior leaders to improve execution, prioritize resources, identify systemic issues, and implement strategies.

⛳️ Requirements

• Approximately 9+ years of relevant professional experience or equivalent experience demonstrating readiness for Director-level responsibilities.

• An advanced degree in social sciences, engineering, or a related field, or a bachelor's degree with equivalent professional experience.

• Extensive experience in applying qualitative and quantitative social science research methodologies, including research design, instrument development, data collection, analysis, interpretation, and reporting.

• Proven success in leading large or complex consulting projects, managing project economics and risks, and delivering high-quality results for major clients.

• Demonstrated experience in managing client relationships, developing managers and staff, and contributing to strategic proposals and business development efforts.

• Extensive background in leading qualitative and quantitative research, evaluation, and advisory work from strategy and design through to delivery.

• A strong record of managing significant client engagements, fostering long-term client relationships, and serving as a trusted senior advisor.

• Ability to supervise multiple project managers, technical specialists, subcontractors, and cross-functional teams.

• Solid business acumen and understanding of client value, project economics, staffing, risks, and business development.

• Comprehensive knowledge of the utility or energy sector, including best practices, trends, policies, regulatory contexts, or program environments.

• Strong judgment in research design, data collection, qualitative and quantitative analysis, synthesis, and reporting.

• Proven track record of coaching managers and developing staff, teams, and future leaders.

• Experience in leading strategic business development initiatives and expanding major client accounts or service offerings.

• Experience in overseeing project portfolios and contributing to budgeting, forecasting, and resource planning.

• Applicants must have authorization to work for any employer in the US or Canada.

• Willingness to undergo a comprehensive background check if offered employment.

🏝️ Benefits

• Excellent insurance options, including medical, dental, and vision plans.

• Company-paid life insurance.

• Company-paid long- and short-term disability insurance.

• Medical and dependent-care flexible spending plans.

• Paid parental leave.

• Flexible time off (FTO) policy.

• 401(k) plan with a 3% employer match.

• Remote work opportunities with occasional travel (1–4 times a year).