Director, Clinical Product – Payer & Outcomes

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with product teams on critical initiatives, guiding them from problem identification to launch.

• Convert clinical, payer, and reimbursement processes into actionable product requirements.

• Establish measurable standards for clinical quality, patient safety, and outcomes; ensure accountability within teams.

• Assess product performance across provider adoption, patient experience, and clinical quality by utilizing both quantitative and qualitative feedback.

• Act as a clinical liaison for payer and health system partners.

• Develop partner relationships and co-create solutions.

• Integrate partner requirements back into the product development roadmap.

• Represent Headway’s clinical perspective during partner meetings, presentations, reporting, and conferences.

• Collaborate with Data and Analytics to transform vague inquiries into insights that drive product decisions.

• Expect to travel approximately 10% of the time.

⛳️ Requirements

• Possess an active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO).

• Have over 8 years of post-graduate clinical experience, including direct collaboration with product and engineering teams to develop digital health solutions.

• Hold 3+ years of experience in payer-facing roles, preferably in technology settings.

• Demonstrate working knowledge of payer operations, including utilization management, prior authorization, claims, and reimbursement policies.

• Have hands-on experience with claims data, outcomes measurement, or measurement-based care initiatives.

• Exhibit credibility and confidence in external-facing environments.

• Possess strong analytical skills: able to define and justify metrics and leverage data to inform decisions.

• Authorized to work in the United States for any employer.

• Nice to have: Experience within a fast-growing healthcare or digital health startup.

• Nice to have: Experience presenting to leadership within health plans or health systems, or at industry conferences.

• Nice to have: Background in behavioral health quality or patient safety programs.

🏝️ Benefits

• Equity Compensation

• Medical, Dental, and Vision coverage

• HSA / FSA

• 401K

• Work-from-Home Stipend

• Therapy Reimbursement

• 16-week parental leave for eligible employees

• Carrot Fertility annual reimbursement and membership

• 13 paid holidays each year

• Holiday Break during the week between December 25th and December 31st

• Flexible PTO

• Employee Assistance Program (EAP)

• Training and professional development

• Robust health and wellness benefits

• Retirement savings

• Meaningful ownership opportunities through equity