Director, Client Success – Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Engage throughout the client lifecycle, encompassing sales, implementations, project go-lives, business reviews, and identification of cross-selling opportunities.

• Supervise client success initiatives for assigned clients.

• Collaborate with EnableComp leadership to fulfill responsibilities with professionalism and punctuality.

• Act as a representative for a dynamic, detail-focused, and supportive team.

• Oversee KPI metrics, customer feedback, scoring, and objectives for client retention.

• Monitor client performance targets and conduct regular status updates and progress assessments.

• Emphasize EnableComp’s value proposition and return on investment across various product lines.

• Create and present monthly and quarterly client reporting packages.

• Work alongside internal teams to develop client-specific strategies, action plans, resolve issues, maximize revenue, and explore cross-selling opportunities.

• Collaborate with IT and Product Support on file corrections, updates, and automation processes.

• Arrange and participate in client meetings and conference calls.

• Prepare agendas, presentation materials, meeting summaries, and deliverables.

• Assist with the rollout of implementations and manage post-implementation client deliverables.

• Oversee client commitments and ensure high levels of customer satisfaction.

• Take part in internal meetings to review client accounts.

• Utilize independent judgment and discretion.

• Perform additional duties as necessary.

⛳️ Requirements

• A Bachelor’s Degree in Business, Sales/Marketing, or a relevant field of study.

• 7–10 years of proven experience in account management within the healthcare technology sector, particularly in engaging with hospital revenue cycle management.

• An equivalent combination of education and experience will be taken into account.

• Familiarity with claims billing and IT/EDI systems is preferred.

• Proficient in CRM software (e.g., Salesforce.com).

• Strong computer skills and competency with MS Office, including Word, Excel, and Outlook.

• Effective professional presentation abilities for conveying analytics, results, and ROI.

• A strong client-service orientation.

• Capability to work independently as well as collaborate with internal teams and leadership.

• Excellent written and verbal communication skills.

• Experience in managing high-pressure situations and difficult discussions, clearly communicating challenges, and developing actionable plans.

• Consultative relationship style and a positive, team-oriented demeanor.

• Strong analytical and problem-solving capabilities.

• Ability to juggle conflicting priorities and adapt with flexibility.

🏝️ Benefits

• Opportunities for professional growth and development.

• Access to tools, resources, and support for career advancement.

• Recognized as a top employer by Top Workplaces.

• Up to 30% travel required (job condition, not a benefit).