Director, Client Services – Healthcare

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead client relationships and foster growth within designated service lines.

• Take ownership of the overall client experience in the assigned area and manage customer relationships after implementation.

• Clearly articulate the value of the service line and assist in resolving customer inquiries.

• Collaborate cross-functionally with Sales, Marketing, IT, Implementation, Operations, Clinical, and Contracts departments.

• Conduct monthly calls and quarterly business reviews with the existing client portfolio.

• Perform onsite client visits to ensure client satisfaction and enhance partnerships.

• Influence client experiences at the executive leadership level.

• Serve as the escalation point for issues related to relationship satisfaction.

• Act as an advocate for clients and represent Access TeleCare with minimal supervision.

• Report on client trends, issues, and opportunities to internal stakeholders.

• Travel frequently within the assigned territory and to corporate offices.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s Degree is required.

• 6+ years of experience in a customer-facing account management role within the healthcare industry or a related field.

• 2+ years of experience in the Behavioral Health sector is advantageous.

• Ability to apply strategic, critical, and analytical thinking skills to address customer issues and requests.

• Comfortable communicating with and presenting to personnel at all levels within a hospital setting, including C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff.

• Capable of acting as the subject matter expert on clients and reporting on trends, issues, and opportunities.

• Organized and oriented towards project management.

• Interested in working with current clients rather than focusing on prospecting and acquiring new business.

• Proven experience with CRM applications, including Dynamics and Salesforce.

• Ability to communicate information effectively using Microsoft Outlook, Excel, Word, and PowerPoint.

• Competent in organizing data for face-to-face, video, or phone meetings.

• Capable of identifying growth opportunities within a client portfolio.

• Ability to thrive in a fast-paced, high-growth environment.

• Must be able to travel 30–40% of the time within the territory and to corporate offices.

• Must be able to remain in a stationary position for 50% of the time.

🏝️ Benefits

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package including health, dental, vision, life, and 401(k).

• Flexible vacation and wellness days.

• Culture of ownership, transparency, and results.

• Opportunity to make a direct impact on patient access nationwide.

• Up to 4 interviews conducted via Zoom.