Client Service Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide reliable and precise administrative assistance to Investment Advisors

• Prepare documentation and updates for client meetings

• Generate reports for the analysis of client accounts

• Accept and create leads, ensuring proper referral coding on TD Leads

• Submit marketing materials for approval and assemble client information packages

• Maintain marketing materials and mail-outs through Marketing Express

• Address client requests via phone and email

• Deliver a premier, gold-standard client experience

• Provide market quotes and monitor dividends, RSPs, and RIFs

• Prioritize and manage workload to comply with SLA and productivity standards

• Conduct reporting and insightful analysis, draw conclusions, offer recommendations, and evaluate program effectiveness

• Coordinate efforts and resources with customer service and sales teams

• Monitor service and productivity, implementing process enhancements

• Engage in teamwork, knowledge sharing, cross-training, and performance development

• Keep stakeholders updated on project and activity progress

• Safeguard bank interests, manage risks, and escalate non-standard or high-risk transactions

⛳️ Requirements

• Undergraduate Degree or Community College Diploma preferred

• Completion of the Canadian Securities Course and Conduct and Practices Handbook

• Licensed with Investment Industry Regulatory Organization of Canada (IIROC) as an Investment Representative (IR) or Registered Representative (RR)

• In-depth knowledge of direct products/services and key competitors

• Basic understanding of the business developed through education, training, and/or experience

• Foundational knowledge of competitors, target industries, and customer segments

• Familiarity with PIA compliance policies and procedures

• Understanding of full-service brokerage

• Ability to adhere to internal policies/procedures and relevant regulatory guidelines

• Capability to manage confidentiality, identify risks, and escalate high-risk activities

• Ability to meet service-level agreements and productivity expectations

🏝️ Benefits

• Base salary

• Variable compensation

• Health and well-being benefits

• Savings and retirement programs

• Paid time off

• Banking benefits and discounts

• Career development

• Reward and recognition programs

• Regular development conversations

• Training programs

• Online learning platform

• Mentoring programs

• Training and onboarding sessions

• Interview accommodations, including accessible meeting rooms and captioning for virtual interviews