Director, Client Service

This is a fully remote position, open to applicants in California.

📋 Description

• Spearhead the comprehensive research design and execution for intricate media effectiveness studies.

• Choose methodologies, formulate surveys, and define analytical strategies.

• Convert client business goals into research frameworks that guide media strategy and decision-making processes.

• Distill complex data into engaging narratives and actionable insights.

• Provide counsel to senior client stakeholders on measurement strategies and campaign learning agendas.

• Leverage cross-platform media measurement expertise in areas such as brand lift, attribution, digital, CTV, linear, and audience insights.

• Ensure the quality, rigor, and consistency of research outputs.

• Set best practices and enhance team standards.

• Guide and develop team members.

• Collaborate with product, data science, and operations teams.

• Recognize new research opportunities and aid in proposals and client development.

⛳️ Requirements

• 8–12+ years of practical experience in market research/insights, with responsibility for research design, analysis, and client-facing delivery.

• Experience on the agency/supplier side is preferred.

• Profound knowledge of quantitative research methods, including survey design, questionnaire development, and analytical interpretation.

• Direct involvement in measuring media and advertising effectiveness, encompassing brand lift, cross-platform, and/or audience insights.

• Capability to translate complex data into straightforward, insight-driven recommendations for senior stakeholders.

• Strong client leadership abilities, including relationship management, influencing decisions, and navigating intricate engagements.

• Proven track record in mentoring and developing teams.

• Exceptional communication and storytelling skills.

• Strong prioritization and organizational capabilities; adept at managing multiple workstreams while ensuring quality.

• Bachelor’s degree in a relevant discipline, such as marketing, business, social sciences, or analytics.

🏝️ Benefits

• Comprehensive medical plans with affordable coverage for a variety of health services.

• Health Savings Account/FSA.

• Dental and vision benefits to address unique healthcare needs.

• Wellness Program.

• 401k with matching contributions.

• Tuition reimbursement.

• Commuter benefits.

• Unlimited paid time off (PTO).

• Flexible working arrangements.

• Support for mental health and wellbeing.

• Pay-for-performance incentives and opportunities for career advancement.