Director, Client Service

This is a fully remote position, open to applicants in California.

📋 Description

• Lead comprehensive research design and execution for intricate media effectiveness studies.

• Choose methodologies, create surveys, and establish analytical strategies.

• Convert client business goals into research frameworks that guide media strategy and decision-making.

• Distill complex data into engaging narratives and practical recommendations.

• Counsel senior client stakeholders on measurement strategies and campaign learning frameworks.

• Utilize cross-platform media measurement expertise encompassing brand lift, attribution, digital, CTV, linear, and audience insights.

• Ensure quality, rigor, and consistency across all research outputs.

• Set best practices and enhance team standards.

• Mentor and cultivate team members’ skills.

• Collaborate with product, data science, and operations teams.

• Identify research opportunities and contribute to proposals and client development efforts.

⛳️ Requirements

• 8–12+ years of practical experience in market research/insights, with responsibility for research design, analysis, and client-facing delivery.

• Strong proficiency in quantitative research methodologies, including survey design, questionnaire formulation, and analytical interpretation.

• Direct experience in measuring media and advertising effectiveness, including brand lift, cross-platform metrics, and/or audience insights.

• Ability to interpret complex data and provide clear, insight-driven recommendations for senior stakeholders.

• Strong client leadership abilities and experience in managing relationships and influencing decisions.

• Proven track record of mentoring and developing team members.

• Exceptional communication and storytelling capabilities.

• Strong skills in prioritization and organization, with the ability to manage multiple workstreams while ensuring quality.

• Bachelor’s degree in a relevant field such as marketing, business, social sciences, or analytics.

🏝️ Benefits

• Medical plans offering comprehensive, affordable coverage for a variety of health services.

• Health Savings Account/FSA.

• Dental and Vision insurance.

• Wellness Program.

• 401k with matching contributions.

• Tuition Reimbursement.

• Commuter benefits.

• Unlimited PTO.

• Flexible working arrangements.

• Pay-for-performance culture.

• Opportunities for career advancement.

• An inclusive culture that promotes health and well-being.