Director, Business and Process Optimization – Pharmacovigilance

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Provide strategic leadership for departmental operations and resource management.

• Develop and approve strategic business plans in collaboration with senior leadership.

• Supervise cross-functional activities, projects, and initiatives.

• Deliver strategic insights, analyses, and recommendations aimed at continuous process improvement.

• Evaluate compliance with cross-functional processes, systems, applications, training, and communications.

• Lead large-scale, complex, cross-functional process improvement initiatives.

• Collaborate with stakeholders, peers, and leaders on strategy, execution, and communication planning.

• Offer administrative oversight for staffing, budgeting, scheduling, and long-term planning.

• Manage and provide strategic direction to a team.

• Oversee recruitment, onboarding, talent development, and staff retention.

• Provide coaching, feedback, performance evaluations, development plans, and career coaching.

• Develop and execute business plans and forecasting.

• Drive activities focused on process and systems optimization.

• Oversee or respond to client and internal process audits and Corrective and Preventive Actions (CAPAs).

• Foster a culture of continuous improvement.

• Supervise M&A integration activities as an internal transformation consultant.

⛳️ Requirements

• Graduate in life sciences, pharmacy, nursing, or another healthcare-related qualification, or possess experience in pharmacovigilance.

• Extensive experience in pharmacovigilance.

• Background in process improvement, safety applications, and systems.

• Proven line management experience.

• Significant leadership experience in pharmacovigilance within a service provider context.

• Experience in optimizing processes and managing implementation.

• Exceptional leadership and management abilities.

• Advanced skills in process development and improvement, particularly in clinical and post-marketing pharmacovigilance.

• Excellent project management capabilities.

• Strong attention to detail, investigative, and analytical skills.

• Exceptional interpersonal, negotiation, and problem-solving abilities.

• Advanced computer skills, including familiarity with clinical management and pharmacovigilance technology and systems.

• Expert knowledge of clinical trial practices, processes, and requirements, including regulatory guidelines and directives.

• Superior oral and written communication skills, with the ability to communicate effectively in English both orally and in writing.

• Ability to lead and encourage teamwork in multidisciplinary and/or multicultural teams.

• Capability to drive innovation in process improvements.

• Exceptional organizational, judgment, analytical, decision-making, and interpersonal skills.

• Certification in process improvement methodologies such as Lean Six Sigma is advantageous.

🏝️ Benefits

• Flexible remote work options.

• Collaborative and supportive work environment.

• Opportunities for growth and professional development.

• Chance to work on global projects with a real impact on patient safety.

• Diverse and inclusive workplace.

• Coaching, feedback, development plans, and career coaching available.

• Support for talent development and retention.