Director, Business and Process Optimization – Pharmacovigilance

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the strategic management of departmental operations and resource allocation.

• Formulate and implement strategies aimed at continuous process enhancement and organizational performance improvement.

• Offer management and strategic guidance to business operations and corporate divisions.

• Collaborate with senior leadership in the creation and approval of strategic business plans.

• Supervise cross-functional activities, projects, and initiatives.

• Provide strategic insights, analyses, and actionable recommendations.

• Evaluate compliance with cross-functional processes, systems/applications, training, and communication protocols.

• Act as the business lead for significant, complex, cross-functional process improvement initiatives.

• Work alongside stakeholders, peers, and leaders to strategize, execute, and plan communications.

• Manage administrative tasks including staffing, budgeting, scheduling, and long-term planning.

• Give strategic direction through direct management of a team.

• Oversee recruitment, onboarding, talent development, and employee retention.

• Provide coaching, performance feedback, appraisals, development plans, and career guidance.

• Create and implement business plans and forecasts.

• Support and propel activities aimed at process and systems optimization.

• Oversee or respond to client or internal process audits and Corrective and Preventive Actions (CAPAs).

• Foster an environment focused on continuous improvement.

• Serve as an internal transformation consultant for M&A integration efforts.

⛳️ Requirements

• Degree in life sciences, pharmacy, nursing, or a related healthcare qualification, or experience in pharmacovigilance.

• Extensive experience in pharmacovigilance.

• Proficient in process improvement, safety applications, and systems.

• Proven experience in line management.

• Significant leadership experience in pharmacovigilance within a service provider context.

• Demonstrated ability to optimize processes and oversee their implementation.

• Advanced expertise in process development and improvement, particularly in clinical and post-marketing pharmacovigilance.

• Exceptional project management capabilities.

• Strong attention to detail, investigative, and analytical abilities.

• Excellent interpersonal, negotiation, and problem-solving skills.

• Advanced computer skills, including knowledge of clinical management and pharmacovigilance technologies and systems.

• In-depth understanding of clinical trial practices, processes, and requirements, including regulatory guidelines and directives.

• Superior oral and written communication skills, with proficiency in English, both spoken and written.

• Capability to lead and foster teamwork in a multidisciplinary and multicultural environment.

• Ability to drive innovation in process enhancements.

• Outstanding organizational, judgment, analytical, decision-making, and interpersonal skills.

• Capacity to manage multiple complex projects simultaneously in a dynamic environment.

• Certification in process improvement methodologies such as Lean Six Sigma is advantageous.

🏝️ Benefits

• Flexible work arrangements and remote work options.

• Opportunities for growth and professional development.

• Regular coaching and feedback.

• Development plans and career coaching.

• A collaborative and supportive workplace culture.

• A global, multicultural team environment.

• Chance to engage in impactful patient safety initiatives.