Director, Analytics & Business Intelligence – Digital Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and create product metrics dashboards to monitor roadmap maturity, completeness in Productboard fields, and changes in the roadmap across over 15 Digital Product teams.

• Collaborate with Product leaders and PM/POs to establish meaningful metrics, baselines, and targets.

• Develop self-service dashboards for product teams.

• Create executive-ready dashboards with minimal oversight from the Senior Director.

• Identify data inconsistencies and collaborate on tooling standards.

• Construct and sustain a framework that measures the adoption of ProdOps methodologies and the effectiveness of change management.

• Establish adoption metrics for significant ProdOps initiatives.

• Analyze adoption deficiencies and propose, design, and implement corrective actions.

• Monitor awareness, behavior changes, and leading and lagging indicators of adoption.

• Maintain product and ProdOps dashboards, ensuring data accuracy and relevance.

• Set governance standards for metric definitions and perform data quality audits.

• Document metric definitions, calculation methods, and data sources comprehensively.

• Mentor PM/POs and ProdOps team members in interpreting and acting on metrics.

• Develop data-literacy coaching strategies and identify trends in metric misinterpretation or disregard.

⛳️ Requirements

• Over 5 years of experience in product analytics, business intelligence, or data analysis within a digital product or technology organization.

• Proven track record in measuring and facilitating organizational change, including shifts in awareness and behavior.

• Experience in defining metrics in ambiguous and evolving environments.

• Demonstrated ability to create widely adopted dashboards and metrics frameworks.

• In-depth understanding of product management practices, roadmap maturity, backlog health, and planning consistency.

• Strong instincts for data governance and the capacity to define and document metrics accurately.

• Familiarity with Productboard, Jira, and Confluence as data sources.

• Proficiency with SQL and APIs for data extraction and validation.

• Excellent coaching and communication skills to convey data insights to non-technical audiences.

• Willingness to travel 5–7 times annually to College Board offices or for College Board business.

• A passion for enhancing educational and career opportunities through mission-driven work.

• Authorization to work in the United States for any employer.

• An inquisitive and enthusiastic approach to emerging technologies, including AI-driven solutions.

• Strong written and verbal communication skills that are clear and concise.

• A learner’s mindset and a commitment to personal and professional growth.

• A strong drive for impact and excellence.

• A collaborative and empathetic approach to teamwork.

🏝️ Benefits

• Annual bonuses.

• Opportunities for merit-based raises and promotions.

• A mission-driven workplace where your contributions are valued.

• A team dedicated to your development and success.

• A supportive team environment.

• A comprehensive compensation and benefits package.

• A remote-first workplace policy.

• Opportunities for professional growth and development.