Director, Ambassador & Lifecycle Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee and mentor managers responsible for the Ambassador Programs and Lifecycle Sales initiatives.

• Set departmental objectives, priorities, performance expectations, annual plans, budgets, deliverables, and performance metrics.

• Formulate and implement strategies and long-term plans for ambassador engagement and alumni lifecycle conversion.

• Align ambassador programming, alumni engagement, lifecycle communications, and enrollment goals.

• Develop and expand programs that support the student journey from high school involvement to college study abroad enrollment.

• Assess and test new engagement models, outreach strategies, and customer experiences.

• Provide strategic leadership over the alumni lifecycle strategy and enrollment objectives.

• Track lifecycle funnel performance, including engagement, lead generation, applications, and enrollment results.

• Set conversion targets and KPIs linked to enrollment growth and participant retention.

• Manage the recruitment, engagement, training, performance management, and evaluation of ambassador programs.

• Create KPI and reporting frameworks that encompass engagement, referrals, conversion, enrollment, and revenue results.

• Develop dashboards, perform performance assessments, evaluate ROI, and implement enhancements.

• Facilitate cross-departmental collaboration with Marketing, Enrollment, Operations, Institutional Relations, and College Study Abroad Leadership.

• Provide strategic updates, recommendations, performance reports, and resource requirements to the Executive Director and senior leadership.

• Contribute to planning, budgeting, forecasting, and organizational strategy initiatives.

• Represent CIEE at conferences, institutional partner meetings, and external events.

⛳️ Requirements

• A bachelor’s degree or international equivalent is required; a master’s degree is preferred.

• 5–8+ years of experience in program management, enrollment management, marketing, sales, alumni engagement, customer success, or higher education outreach.

• 2–3+ years of experience in leading and developing individuals and teams.

• Proven track record of using data and analytics to inform business decisions and achieve measurable outcomes.

• Demonstrated ability to craft strategy while effectively managing operational execution.

• Outstanding project management, organizational, and leadership capabilities.

• Excellent written, verbal, and presentation skills, including communication at the executive level.

• Experience working collaboratively across multiple departments within a complex organization.

• Familiarity with CRM, marketing automation, and project management tools such as Salesforce, Marketo, Asana, and similar platforms.

• Knowledge of study abroad, higher education, student recruitment, alumni relations, or enrollment management is preferred.

• Commitment to CIEE's Core Values of Excellence, Integrity, Respect, Inclusion, and Problem Solving.

• Willingness to travel as necessary for partner engagement, conferences, and organizational activities.

• A background check, reference check, and verification of education and employment are required as conditions of employment.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad Programs.

• 403(b) Retirement Plan with employer contribution.

• Life, travel, medical, dental, and vision insurance coverage.

• Flexible Spending Accounts/Health Savings Accounts (medical and dependent).

• Voluntary benefits including identity theft protection, pet insurance, and coverage for accidents and critical illnesses.

• A competitive total rewards package for U.S. employees, enhancing total compensation by up to 25%.