Director, AI Solutions Delivery – Operations

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Implement the enterprise AI and technology roadmap by defining workstreams, delivery sprints, milestones, resource needs, and execution plans.

• Oversee the intake of AI and automation requests, conduct feasibility assessments, develop business cases, and prioritize backlogs across MSP, SI, and EOR business lines.

• Manage project managers, business analysts, functional leads, and cross-functional delivery teams from the concept phase and proof-of-concept through pilot and production deployment.

• Act as a primary escalation point for delivery issues and resolve operational challenges and dependencies across business units.

• Establish governance for delivery, including status reporting, risk management, issue escalation, decision tracking, and accountability for milestones.

• Collaborate with business and technology stakeholders to prioritize enhancements in Salesforce, platform improvements, and vital business initiatives.

• Ensure that AI and automation solutions are compatible with ATS, VMS, ERP, CRM, Experience Cloud, data, and operational platforms.

• Lead the gathering of requirements, process discovery, functional design reviews, solution validation, user acceptance testing, and pilot implementations.

• Monitor data quality, pipeline integrity, model performance, system reliability, and operational uptime.

• Assess deployed AI applications, automation workflows, and enterprise solutions for defects, edge cases, adoption hurdles, and areas for improvement.

• Serve as the strategic business owner for Salesforce, defining requirements, enhancement roadmaps, and implementation priorities.

• Oversee Salesforce Experience Cloud and associated digital experiences, workflows, onboarding processes, user journeys, access models, reporting, and usability aspects.

• Streamline Salesforce workflows, automation, integrations, data structures, and reporting functionalities.

• Assist in Salesforce release planning, testing, change management, deployment preparedness, and post-release optimization.

• Create change management plans, user training programs, process playbooks, and standard operating procedures.

• Monitor user adoption, operational sentiment, support needs, and post-deployment challenges.

• Lead post-implementation evaluations and refine future delivery methods.

• Maintain operational scorecards tracking delivery speed, adoption, defect rates, SLA performance, utilization, and effectiveness of implementations.

• Define and validate ROI metrics, including time savings, productivity, labor efficiency, profit margins, revenue, client savings, and risk mitigation.

• Prepare program updates, executive reporting packages, business cases, and performance summaries for the Senior Director and executive leadership.

• Suggest roadmap priorities and continuous improvement opportunities based on performance data and operational insights.

⛳️ Requirements

• Over 8 years of experience in leading technology program delivery, solution design, digital transformation, enterprise applications, or technology-driven business transformation.

• At least 3 years of direct experience in delivering AI, machine learning, intelligent automation, or advanced analytics initiatives is preferred.

• Proven track record of managing complex, cross-functional technology initiatives from concept to production deployment.

• Experience with enterprise CRM, ERP, ATS, VMS, or workforce technology platforms is essential.

• Demonstrated ability to translate business requirements into Salesforce or other enterprise platform solutions.

• Experience in managing platform enhancement roadmaps, backlog prioritization, solution design, release readiness, and user adoption.

• Strong knowledge of enterprise integrations, workflow automation, data structures, reporting, and platform governance.

• Familiarity with Salesforce Experience Cloud is strongly preferred.

• Experience collaborating with Salesforce administrators, developers, architects, consulting partners, or systems integrators.

• Direct experience in human capital management, workforce solutions, MSP, staffing, VMS, EOR, consulting, or professional services environments is highly preferred.

• Understanding of contingent workforce processes, supplier management, talent delivery, SOW/services procurement, and workforce operations is highly desirable.

• Proven capability to lead agile delivery teams, cross-functional implementation efforts, process transformation programs, and technology adoption initiatives.

• Strong ability to transition between strategic discussions and detailed operational execution.

• Demonstrated skill in managing competing priorities across multiple business units and technology platforms.

• Excellent problem-solving abilities with the capacity to identify root causes, evaluate trade-offs, and drive decisions.

• Ability to clearly convey complex technical concepts to business and executive audiences.

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment.

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Professional development and growth opportunities.

• Flexible work arrangements to promote work-life balance.