Director, Account Management – Integrity CONNECT Leads

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of retention and revenue growth across the entire buyer portfolio, encompassing all lead types and business units.

• Engage in proactive outreach to buyers to foster relationships and uncover growth opportunities.

• Develop and propose key performance indicators (KPIs) to evaluate team success on both macro and micro scales.

• Create account plans and schedule regular check-ins with key buyers.

• Collaborate with agent support on shared accounts and address escalations.

• Relay buyer feedback regarding lead quality, product offerings, and fulfillment to leadership.

• Cultivate relationships with operational and vendor management colleagues.

• Develop an account management playbook that outlines segmentation, outreach frequency, and escalation procedures.

• Lay the groundwork and build a business case for a future account management team.

• Start as an individual contributor, with the goal of assembling a team after demonstrating revenue and retention results.

⛳️ Requirements

• Background in account management, client success, or another revenue-generating field.

• Required experience in insurance and lead generation.

• Proven experience managing a sales and/or customer support team.

• History of surpassing revenue targets and KPIs.

• Capacity to work independently with minimal initial structure and documented responsibilities.

• Demonstrated ability to collaborate across functions with technology, marketing, and product teams.

🏝️ Benefits

• Competitive compensation package.

• Benefits for employees and their families.

• Opportunities for professional development and career advancement.

• Supportive, family-like work environment.

• Reasonable accommodations for qualified individuals with disabilities.