Director, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of around 8–10 Account Managers, assisting them in meeting and exceeding renewal objectives while identifying growth prospects, in collaboration with Account Executives to finalize deals.

• Enhance customer outcomes by boosting renewal rates, minimizing churn, and increasing revenue through stronger client relationships and product utilization.

• Oversee revenue growth and forecasting, talent development, and crafting the customer narrative using data.

• Provide coaching and mentorship to the team on call coaching, best practices, and accountability.

• Share insights into the team’s performance with leadership.

• Attract top talent to expand the growing team.

• Work alongside Sales to foster successful growth results.

• Report directly to the VP of Account Management.

⛳️ Requirements

• A minimum of 7 years of experience in sales, account management, or client success, including at least 3 years in a leadership role.

• Proven experience managing seven-figure deals, strategic account services, and renewal negotiations.

• Strong ability to learn, particularly within a technical SaaS context.

• Experience in operationalizing the customer journey.

• A confident, consultative, and client-facing professional with a proactive demeanor.

• Capability to excel in a fast-paced, entrepreneurial environment.

• Excellent rapport-building skills complemented by a positive and energetic attitude.

• Outstanding oral, written, and presentation abilities.

• Strong time management skills, particularly under pressure.

• Willingness to travel as required.

🏝️ Benefits

• Performance-based bonus.

• Equity opportunities.

• Comprehensive benefits program.