Digital Support Agent, Ukrainian

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Respond to customer inquiries via phone, chat, and/or email with a friendly and solution-oriented approach.

• Address challenges and foster positive experiences for every customer.

• Adhere to the brand's guidelines and maintain quality standards in every interaction.

• Record and update customer interactions in the appropriate systems.

• Collaborate closely with the team to enhance the service offered.

⛳️ Requirements

• Proficient in Ukrainian.

• Good command of English.

• Excellent communication and active listening abilities.

• A proactive problem-solving attitude.

• Comfortable navigating computer systems and juggling multiple tools.

• Patience, empathy, and a positive demeanor.

• Willingness to work in shifts.

• High school diploma or its equivalent.

• B2+ level of English proficiency.

🏝️ Benefits

• Join one of the largest customer experience companies globally.

• Gain access to an internal career development program that accelerates your path to leadership positions.

• Receive comprehensive training free of charge, along with certification.

• Enjoy private health insurance following training completion.

• Obtain a renewable fixed-term contract.

• Participate in regular team activities such as football tournaments, surf lessons, and cultural events.

• Engage in football tournaments, beach barbecues, surf lessons, and various cultural events.