Digital Sales and Service Representative

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Handle 2-3 incoming customer chats simultaneously using the NICE CXOne platform, averaging around 40 chats during an 8-hour shift or more.

• Advise customers on optimal value for their contact lens purchases through engaging sales conversations.

• Respond to incoming customer emails or MMS as business needs dictate.

• Proactively communicate with managers and colleagues through individual meetings, team gatherings, and virtual team chats.

• Request prescriptions by phone from eye care professionals as necessary.

• Deliver exceptional customer service in a fast-paced, dynamic environment.

• Identify and address issues to enhance the customer experience.

• Maintain performance metrics including revenue per chat, quality, availability, and timeliness.

• Adhere to company policies and procedures.

• Embody the company values: Big Hearted, Unconventional, Tenacious, Better Together.

• Execute additional tasks as assigned by leadership.

⛳️ Requirements

• High school diploma or GED equivalent.

• Minimum of 2-3 years in customer service experience.

• Experience in chat sales and contact center environments is a plus!

• Strong typing skills (at least 40 words per minute) and technical proficiency.

• Reliable internet connection with download speeds of 20 mbps and upload speeds of 10 mbps or better.

• A private, dedicated workspace that is free from interruptions or distractions and promotes confidentiality.

• Ability to multitask and prioritize effectively.

• Positive, motivated, and solution-focused attitude.

• Punctuality and ability to adhere to your scheduled shift.

• Must be a permanent resident of an approved hiring state: North Carolina, Texas, or Utah.

• Mandatory 100% attendance during the three-week training period.

• Required availability for weekend shifts, preferably on Saturdays.

🏝️ Benefits

• Monthly performance bonuses for qualifying individuals (up to $6 per hour).

• Ownership of your professional development with support from leaders committed to fostering growth.

• Bi-annual performance evaluations.

• A safe, respectful, and inclusive workplace environment.

• Comprehensive medical, dental, and vision coverage.

• 401(k) matching.

• Free eye exams for your immediate family and dependents.

• Significant discounts on contact lenses, glasses lenses, and frames.

• Tuition reimbursement for eligible courses.

• Potential eligibility for medical, dental, vision, 401(k), and other benefits if the work schedule meets minimum company requirements.