Digital Marketing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and dispatch member campaigns in Braze, ensuring adherence to approved briefs and timelines.

• Execute audience segmentation within Braze.

• Perform initial quality assurance for each send, including segments that involve PHI, prior to approval.

• Manage send configurations and audience setups.

• Identify and report any ambiguities in briefs and data issues before the campaign build process.

• Achieve timely completion of builds and maintain first-pass QA accuracy.

• Prevent PHI and accessibility errors from reaching final approval.

• Maintain build throughput in line with the production queue.

• Ensure the precision of send configurations and audience setups.

• Operate under general supervision and prepare work for the Digital Marketing Manager's approval.

⛳️ Requirements

• 2-3 years of experience in email or campaign production, marketing operations, or a similar execution role.

• Proficient understanding of an enterprise email or lifecycle platform; experience with Braze is a plus.

• Ability to work accurately under deadlines, demonstrating a strong QA practice instead of relying on downstream checks.

• Familiarity with audience segmentation and list management.

• Comfort in handling regulated data and adhering to established handling protocols.

• Proactive in addressing issues promptly.

• Experience in healthcare or other regulated industries (preferred).

• Familiarity with HTML and email templates (preferred).

• Knowledge of accessibility standards for email (preferred).

• Background in a shared-capacity or ticketed production environment (preferred).

🏝️ Benefits

• Flexible Personal Time Off (Vacation time).

• 401K match.

• Competitive healthcare, dental, and vision insurance plans.

• Paid Parental Leave (Maternity and Paternity leave).

• Employee Stock Purchase Program.

• Complimentary access to Amwell’s Telehealth Services, SilverCloud, and The Clinic by Cleveland Clinic’s second opinion program.

• Free Subscription to the Calm App.

• Tuition Assistance Program.

• Pet Insurance.

• Virtual-first work environment.

• Work-life flexibility, featuring Summer Fridays and designated Mental Health Days.

• Opportunities for professional growth and learning.

• Generous total rewards packages.