Digital Marketing Account Director, Client Services

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take ownership of and enhance key client relationships while directing strategic planning.

• Oversee client engagements from the initial request and scoping stages through planning, production, delivery, and finalization.

• Act as the main point of accountability for assigned clients, ensuring successful delivery of work.

• Facilitate quarterly planning sessions, business reviews, roadmap discussions, and executive presentations.

• Assess account health, client satisfaction, retention risks, revenue, project performance, and potential opportunities.

• Manage project scope, timelines, budgets, resources, quality, deliverables, schedules, dependencies, and project closure.

• Coordinate with Strategy, Creative, Content, Marketing, Technology, Operations, and production teams.

• Lead internal kickoffs, status meetings, working sessions, and daily client communications.

• Identify risks, roadblocks, scope changes, and resource requirements, collaborating with Operations and department leaders to address them.

• Create account growth plans and identify additional projects, services, retainers, and strategic engagements.

• Contribute to agency revenue and profitability targets, forecasts, and utilization metrics.

• Manage new business pitches, RFP qualifications, proposals, presentations, scopes, estimates, and strategic recommendations.

• Cultivate relationships with prospective clients, industry contacts, and partners.

• Act as a liaison between clients and internal cross-functional teams.

• Mentor less experienced members of the Client Services team and enhance Client Services, project management, and business development practices.

⛳️ Requirements

• 7 to 10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a similar professional services field.

• Prior experience in a digital, creative, marketing, technology, or integrated agency setting is preferred.

• Proven experience in managing client relationships and associated projects simultaneously.

• Strong project management skills, including managing scopes, schedules, budgets, resources, dependencies, risks, and cross-functional teams.

• Demonstrated success in managing complex, high-value client relationships and developing connections with senior and executive-level stakeholders.

• Proven ability to identify and cultivate organic account growth opportunities.

• Experience leading or playing a significant role in new business pitches, RFP responses, proposals, presentations, estimates, and scope formulation.

• Strong grasp of agency financial principles, including revenue forecasting, project budgets, profitability, and utilization.

• Comprehensive understanding of digital strategy and services, enabling the connection of business challenges to multidisciplinary solutions.

• Excellent presentation, communication, facilitation, negotiation, and relationship-building skills, along with a strong executive presence.

• Proven ability to lead and influence cross-functional teams without depending on direct authority.

• Capable of transitioning smoothly between high-level strategy and hands-on project management.

• Willingness to travel for client meetings, pitches, conferences, and agency events as necessary.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Collaborative and innovative work environment.