Digital – Field Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver support for digital solutions and enhance the continuous improvement of Continental’s digital offerings across the UK and Ireland.

• Assist with technical field service operations throughout the UK and Ireland.

• Oversee operations and activities within a designated field territory.

• Install, maintain, and offer customer support for digital solutions.

• Perform site audits, CNP audits, warranty investigations, product performance monitoring, vehicle weigh testing, and SP/end-user support.

• Serve as a liaison between local operations and central R&D teams.

• Aid in the digital solutions strategy, revenue and hardware volume targets, demand forecasting, and the implementation of new technologies and system updates.

• Manage the installation, training, and ongoing support of digital platforms and connected fleet solutions.

• Track and analyze product performance, including mileage, fuel efficiency, and warranty-related investigations.

• Coordinate and execute dealer and fleet audit programs and assist with corrective measures.

• Ensure that technical activities adhere to quality, health and safety, risk management, corporate standards, and legal requirements.

• Cultivate relationships with internal stakeholders, customers, fleet operators, OEMs, telematics providers, and industry organizations.

• Function as a trusted technical and business advisor.

⛳️ Requirements

• A recognized degree or equivalent qualification in mechanical or automotive engineering.

• At least three years of experience in an automotive engineering setting, ideally in a management or leadership capacity.

• In-depth technical knowledge of both commercial and passenger vehicle systems.

• Expert understanding of passenger and commercial tire technologies.

• Proficiency in data visualization, MS Office, data analytics, and interpreting large and complex datasets.

• Familiarity with fleet telematics systems, digital platforms, APIs, and data integration processes.

• Experience with technical service and operational systems, including digital fleet management and monitoring solutions.

• Demonstrated ability to work independently.

• Strong customer service and stakeholder management skills.

• Excellent verbal and written communication skills, including the ability to present technical and business insights to senior leaders.

• Solid planning, organizational, budgeting, and project management skills.

• Strong analytical and problem-solving abilities.

• Innovative mindset capable of developing and implementing new ideas and processes.

• High attention to detail and a commitment to quality.

• Customer-focused approach with a dedication to continuous improvement and driving change.

• A valid UK driving license.

• Candidates must reside in the Midlands area.

🏝️ Benefits

• Referral Bonus: Yes

• Employees have the option to work remotely.

• Full-time employment offered.

• Opportunities for out-of-hours, weekend, and evening work may be available to accommodate Continental and/or customer needs.