Digital Customer Service Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage deeply with the customer service operations and gain insights into Click’s procedures.

• Streamline the team's workflow, assigning one member to manage Direct Messages and another to oversee comments.

• Manage communication by addressing messages and responding to comments, particularly in the early stages of the operation.

• Organize and maintain the daily oversight of comments across Instagram and Facebook, including posts, advertisements, and influencers’ dark posts.

• Monitor complaints raised in influencer groups, escalate issues with appropriate context, and ensure follow-up on responses from the relevant teams.

• Evaluate the quality of responses, provide guidance to the team, and track performance metrics and targets.

• Contribute to enhancing the operational processes and tracking systems.

⛳️ Requirements

• Proven experience in digital customer service and team management.

• Excellent writing, organizational, and complaint-resolution abilities.

• Proficiency with Instagram, Facebook, and various customer service tools.

• Readiness to engage in customer service tasks and help structure workflow collaboratively with the team.

• A Bachelor’s degree or an associate degree/technical diploma is required.

🏝️ Benefits

• Fully remote working environment.

• Optional weekend shifts available, with added daily compensation.