DevOps/SRE Tech Lead – Observability

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design, implement, and maintain telemetry infrastructure, which includes OpenTelemetry Collectors, metrics/logs/traces agents, aggregators, and visualization tools.

• Ensure the observability platform maintains high availability.

• Configure data collection for applications and infrastructure and establish actionable alerting rules with Alertmanager/Incident.io.

• Minimize noise by managing an Observability-as-a-Service model for development teams.

• Design, operate, and enhance AWS infrastructure using Infrastructure as Code (IaC).

• Manage production Kubernetes clusters, focusing on scalability, security, and cost efficiency.

• Construct and refine continuous delivery pipelines to eliminate repetitive operational tasks.

• Lead the infrastructure/platform team by organizing the backlog, assigning tasks, and mentoring engineers.

• Negotiate technical priorities with development and product teams.

⛳️ Requirements

• Extensive experience with public cloud providers, preferably AWS.

• Advanced knowledge of Kubernetes and the container ecosystem (Docker/containerd).

• Significant experience in operating and supporting distributed, highly available production systems.

• Proven track record of deploying and configuring the observability stack through code (IaC/Helm).

• Strong expertise in Prometheus Operator, OpenTelemetry Collector, Grafana Stack (Loki, Tempo, Mimir), or Datadog, New Relic, and Dynatrace.

• Experience in managing telemetry data retention and associated costs.

• Capability to design resilient and scalable cloud architectures.

• Systems-level understanding of the Software Development Life Cycle (SDLC) to enhance the developer experience (DevEx).

• In-depth knowledge of observability data generation, collection, processing, and storage.

• Familiarity with incident response protocols.

• Experience or strong aptitude for facilitating agile ceremonies and managing delivery for a small technical team.

• Proficient in Infrastructure as Code (IaC) tools such as Terraform, Pulumi, or similar.

• Demonstrated ability to automate tasks using coding languages like Python, Go, or advanced Bash.

• Experience in building and maintaining CI/CD pipelines, such as GitLab CI, GitHub Actions, or Jenkins.

• Ability to articulate technical debt and infrastructure risks in business terms and negotiate priorities accordingly.

• Resilience and composure to make swift decisions under pressure during incidents.

• Mentorship-oriented profile (Servant Leadership).

• Pragmatic approach to balancing architecture with business requirements.

• Nice to have: Experience with Argo CD, Flux, Istio, or Linkerd; FinOps; eBPF (Cilium, Pixie); log sampling and aggregation/discarding; DevSecOps, OPA/Gatekeeper, and supply chain security; CKA or AWS Solutions Architect certifications, or equivalent.

• Proficient in advanced technical English for reading, conversation, and leading discussions with vendors and global teams.

🏝️ Benefits

• 100% remote work (work from anywhere you prefer).

• Offices in Rio de Janeiro and São Paulo with a relaxed work atmosphere (available for those who wish to use them).

• Opportunities for growth and development.

• Flexible working hours (including when working from home).

• Flexible vacation policy (in addition to statutory CLT leave).

• Bradesco health and dental insurance.

• Group life insurance.

• Meal benefit through the Caju card.

• Monthly home-office allowance (for furniture and internet costs).

• Home-office benefit.

• OrienteMe (psychological support).

• Conexa Saúde (psychological and nutritional support).

• Wellhub.

• Birthday Day Off.

• Six months of maternity leave.

• One month of paternity leave.

• Childcare allowance.

• SESC membership.

• Game night (in-person at the Rio de Janeiro office and online via Discord).

• BDC Learning and BDC Decola (professional development and growth programs that subsidize various types of training, including courses, talks, books, and more).

• A close-knit team that is always ready to assist.