DevOps/SRE Engineer, Bilingual Mandarin

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Execute daily operations for cloud resources and infrastructure within the operational and monitoring framework established by the team in China.

• Carry out daily monitoring, alerting, backup, and recovery tasks in accordance with standard operating procedures.

• Assist with initial alert triage and work collaboratively with the China-based team on incident responses across different time zones.

• Conduct preliminary troubleshooting and first-response actions before transferring issues to the China-based team.

• Oversee the daily operations of local US data centers and/or cloud resources.

• Implement compliance requirements, including access controls for privacy data and regulations regarding data localization/storage.

• Act as the primary responder for incidents impacting systems and services in the North American region.

• Independently resolve routine incidents and coordinate with the China-based team for more complex problems.

• Execute and provide liaison support for GDPR, SOC2, and local US regulations such as CCPA and EO 14117.

• Assist with overseas/local legal, compliance, and third-party audit requirements to ensure the company's SaaS product remains compliant.

⛳️ Requirements

• Proficient in Mandarin Chinese in listening, speaking, reading, and writing.

• Legally eligible to work for any employer; sponsorship is currently unavailable.

• Bachelor's degree in Computer Science or a related field.

• 3–4 years of practical experience in DevOps, SRE, or Platform Engineering roles.

• Significant experience with at least one major cloud provider: AWS, Azure, or GCP.

• Strong understanding of VPC, EC2, EKS/Kubernetes, RDS, and IAM.

• Extensive knowledge of Linux systems and networking fundamentals.

• Experience with Docker, Kubernetes, load balancing, and service governance.

• Proficiency with Infrastructure as Code tools such as Terraform, Ansible, and Helm.

• Experience in building and maintaining CI/CD pipelines using Jenkins, Argo CD, CodeBuild, or similar tools.

• Practical experience with monitoring, logging, and tracing systems including Prometheus, Grafana, ELK Stack, OpenTelemetry, or comparable technologies.

• Proficient in Python, Shell, Go, or another scripting/programming language.

• Exceptional system design, analytical thinking, and complex troubleshooting skills.

• Strong communication skills for cross-team collaboration.

• Experience in leading technical knowledge sharing or evangelism is advantageous.

🏝️ Benefits

• 401(k)

• Paid Time Off (PTO)

• Paid Holidays

• Insurance (Medical + Vision)

• Starting Salary: $100K - $130K, depending on experience, open to negotiation